Arbuthnot Latham has been associated with banking since 1833. We combine private and commercial banking, wealth planning and investment management. We believe in traditional relationship and service-led banking powered by modern technology.
Overview
To support the development and refinement of the banking products for private and commercial clients to drive sustainable business growth – working closely with the product owners, Head of Client Proposition and Product, and in collaboration with the banking Proposition Manager.
Where applicable, to place the interests of customers at the centre of all activities, act in a way that is consistent with achieving good outcomes for consumers; and to comply with the FCA and PRA's Conduct Rules.
Key Responsibilities
In partnership with the product owner and key stakeholders support the identification and assessment of opportunities to enhance our products and the delivery of our products to clients.
Demonstrate curiosity about the performance of the products including identifying outliers, friction or missed opportunities.
Identify foreseeable client harm and design controls to manage it.
Stay abreast of relevant changes in the market, including product changes made by direct competitors and the ways client expectations are evolving.
Manage continuous improvements of product processes and procedures to drive efficiency.
Design and deliver product initiatives working with relevant teams across the bank and third parties when needed.
Project manage delivery of initiatives to time and budget, set milestones, identify resource requirements, and coordinate SMEs across the business.
Product Management
Regular document reviews to ensure product information is accurate and supports client understanding.
Perform post-launch reviews of all new products to check the objectives set out in the design are being met and client outcomes are being delivered.
Monitor product performance and keep stakeholders aware.
Identify opportunities to improve existing products and make recommendations to product owners e.g. new product features.
Identify pain points in client journeys, operational engagement to deliver improvements.
Decommission products which are no longer required or are not delivering appropriate client or business outcomes.
Product & Proposition Governance
Complete annual product and service reviews of all banking and treasury products, identify and make recommendations for improvements.
Assess whether products & propositions operate in line with the requirements of Consumer Duty and other relevant regulatory frameworks.
Product technical support, keep abreast of changes & developments in the banking and treasury market.
Ensure compliance with product policies and procedures and risk frameworks.
Risk
Responsible for managing risks inherent to the role by diligently observing internal policies and procedures.
Key Interfaces
Product owners for banking and treasury
Senior stakeholders, Heads of Department
Client Proposition and Product Team
Compliance, Legal & Risk functions
Marketing, Business Management, Operations and Change Teams
Private and commercial banking front office teams and advisers
Person Specification
Knowledge/Experience/Skills
Experience in a related role within the Private Banking / Wealth Management Sector, e.g. product development, product proposition/strategy
Demonstrable track record of delivering new products
Understanding of the regulatory environment e.g. Consumer Duty
Demonstrable track record of managing and co-ordinating project work
In depth understanding of banking, lending and treasury products
Skills
Strong at forming partnerships and collaboration with good influencing skills.
Excellent communication skills, oral and written.
Client focus.
Ability to think creatively and commercially to find solutions and implement change.
Ability to work with MI and data sets to generate actionable insights.
Clear focus on understanding and controlling risk.
Qualifications
Business and Commercial Focus
Influencing others
Judgment & Problem Solving
Communication & Confidence
About Us
Life, Work and Benefits
Arbuthnot Latham is committed to equal-opportunities for all staff and candidates. We embrace inclusion & diversity and understand why they are critical for the success of our business and people.
Competitive salary, pension & holiday allowance
BUPA Health cover
4x Life Assurance
Discretionary bonus
Market leading maternity/paternity and menopause policies
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