Trading Platform Operations Lead & SME

A global financial services firm is seeking an Operations Senior Executive to manage trading platforms, mentor team members, and ensure excellent client experiences. This role involves guiding customers from technical onboarding to live trading, resolving trading issues, and collaborating closely with various stakeholders. The ideal candidate should possess strong communication skills, in-depth knowledge of financial markets, and the ability to thrive in a fast-paced environment. They will ensure that all operations meet the necessary SLAs while providing high-quality back-office support.
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