Digital Performance Account Manager

We’re hiring a digitally focused Account Manager into one of the7stars’ client teams, working predominantly across a major retail brand within the home appliance space alongside other accounts across the patch.

The role sits within a commercially reactive, performance-led environment where media decisions evolve quickly depending on trading conditions, sales performance and wider business priorities. It’s well suited to somebody who enjoys fast-moving accounts, likes solving problems and wants to build deeper capability within digital and performance-focused planning.

You’ll play a central role in the day-to-day running of the accounts, helping coordinate activity across planning, activation, reporting and campaign delivery. The role involves close collaboration with clients, channel specialists and senior stakeholders internally, ensuring campaigns are well managed, strategically aligned and delivering against business objectives.

The account mix is heavily digitally focused, with strong exposure across paid social, PPC, online video and broader performance channels, while still maintaining integrated planning across AV, audio and other offline media. The role would suit somebody who enjoys digital and performance channels but wants broader media planning exposure rather than sitting in a pure specialist activation role.

This is a hands‑on role where organisation, responsiveness and commercial awareness are important. You’ll need to be comfortable managing multiple workstreams simultaneously, translating client priorities into actionable media recommendations and supporting fast-turnaround planning conversations.

The team is looking for somebody curious, proactive and commercially minded, with an interest in performance strategy and a desire to continue developing broader strategic capability over time.

Core Responsibilities

• Support the Planning Lead as a key day‑to‑day contact for clients, helping maintain strong working relationships and ensuring stakeholders remain informed on campaign activity and delivery
• Obtain briefs from clients and work with relevant teams to develop clear, commercially grounded responses aligned to business objectives and trading priorities
• Support planning and implementation recommendations across digital and offline media, with particular exposure to paid social, PPC, online video and performance-led activity
• Create clean, well-structured decks, updates and summaries that make campaign performance and media strategy easy for clients to understand
• Present recommendations and media plans to clients, clearly explaining channel roles, rationale and delivery approach
• Brief, manage and coordinate channel specialists to ensure high-quality work delivered accurately and on time
• Monitor live campaign performance and work with specialist teams to identify optimisation opportunities and necessary adjustments
• Support digital and integrated reporting, ensuring outputs are accurate, timely and commercially useful
• Coordinate and maintain core account management documents including finance trackers, media plans, campaign updates and status documents
• Use industry tools, client data and audience insight platforms to support planning recommendations and channel strategy
• Build and maintain strong relationships with media owners and external partners, supporting negotiation of opportunities and added value for clients
• Use Excel at an intermediate level, including formulas, reporting and campaign tracking
• Support wider agency initiatives, pitches and team projects alongside day-to-day client responsibilities
• Continue developing knowledge across planning, performance media, data, insight and strategy through collaboration with specialist teams and senior stakeholders

Key Requirements

• Agency-side experience within media planning, account management or integrated planning
• Exposure to digital and performance-led media channels, particularly paid social, PPC or online video
• Interest in commercially driven, fast-moving client environments
• Strong organisational skills and the ability to manage multiple priorities simultaneously
• Confidence coordinating activity across teams, channels and stakeholders
• Broad understanding of the media landscape across digital and offline channels
• Interest in developing further within performance-focused planning and strategy
• A proactive, practical mindset with a willingness to learn and take ownership
• Strong communication and presentation skills, both written and verbal
• Comfortable working with data, reporting and campaign performance conversations
• Intermediate Excel skills including formulas, reporting and campaign tracking
• Retail or performance-focused client exposure would be beneficial, though not essential
• Uncounted holiday
• Discretionary performance related summer profit share & Christmas bonus
• Flexible & hybrid working (4 days per week in the office)
• Personalised training plan & access to coaching
• Flexible pension plan through Royal London (8% employer contribution under £35k)
• Optional private medical insurance (Vitality) & cash back plan (Medicash)
• Employee Assistance Programme
• Work from anywhere up to 2 weeks each year
• Paid gym membership with a choice of 5 gyms
• Enhanced family friendly policies
• Personal finance advice & support
• Life Assurance & Critical Illness cover
• Profit share scheme (after 3 years’ service)
• Electric Vehicle scheme
• Nursery Partnership
• Tech & Cycle to Work scheme
• Season ticket loans & expensed Railcard
• New Business Bonus eligible in your first years as a the7stars employee

the7stars is committed to creating a diverse environment where employees feel empowered to share different ideas, perspectives and experiences in a collaborative and creative work environment. Equality and inclusion are at the heart of our culture. All qualified applicants will receive consideration for employment without regard to age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation.

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