HR Business Partner, EMEA London, United Kingdom

ABOUT RETOOL

Nearly every company in the world runs on custom software for critical operations like tracking performance metrics, handling support workflows, building admin dashboards, and countless processes you might never have thought of. But most companies don't have the resources to properly invest in these tools, leading to a lot of old, clunky internal software, or worse, teams still stuck in manual and spreadsheet workflows. AI has changed who gets to build software. The definition of "developer" now includes analysts, operators, and domain experts creating solutions directly—and the tools they reach for are multiplying by the week. That's both an opportunity and a challenge: as more people build with more AI tools, the risk of shipping ungoverned software into production grows just as fast. At Retool, we're building the platform that makes all of it safe to ship. Build with any AI tool you want, then deploy into one place that connects to your real business data, enforces enterprise policies automatically, and lets teams create once and reuse everywhere with shared, trusted components. The cost of building software has collapsed. The cost of governing it hasn't—and that's the problem we solve. Developers and domain experts have already automated over 100 million hours of work on our platform, freeing them to focus on creative problem-solving and strategic work that drives real business value. The people closest to the problem can now build the software to solve it, safely, and within enterprise guardrails. Let's build the future together.

WHY WE’RE LOOKING FOR YOU:

As the EMEA HR Business Partner, you'll be the People team's primary representative in the region and a key partner to EMEA leaders, managers, and employees. This is not a traditional HRBP role with a narrowly defined business-partnering remit. Instead, you'll operate across the full breadth of the People function, combining hands-on People Operations, HR business partnering, Recruiting support, and close partnership with Workplace, as and when required. You'll be equally comfortable rolling up your sleeves to solve an operational problem, supporting a hiring process, helping a manager navigate a people issue, or partnering with Workplace on the employee experience, and then stepping back to identify broader organisational trends, advise leaders, and shape regional People priorities. You'll be the eyes and ears of the broader People team in EMEA: building strong relationships across the region, understanding what is happening on the ground, bringing regional context and insights back to the global People team, and helping translate global People programmes into an effective EMEA experience. This is a highly varied role for someone who enjoys switching between tactical execution and strategic business partnership, thrives in ambiguity, and is energised by building and improving things as the organisation grows.

WHAT YOU’LL DO:

• Act as the primary People team partner for EMEA, building trusted relationships with regional leaders, managers, and employees across Pre-Sales, Post-Sales, Professional Services, Support, RevOps, Marketing, and Partnerships
• Partner with managers on performance, employee relations, feedback, development, team health, and other day-to-day people matters
• Provide hands-on People Operations support across the employee lifecycle, partnering with the global People Operations team to ensure processes are delivered effectively in EMEA.
• Support the Recruitment team for EMEA hires, including partnering with hiring managers, participating in interviews, and providing regional context where needed
• Partner closely with Workplace function, to support employee experience, engagement events, and regional culture initiatives.
• Be the eyes and ears of the broader People team in EMEA; proactively identifying themes, risks, opportunities, and feedback from the region and bringing those insights back to the global team
• Support the rollout of any global People programmes in EMEA, while identifying where regional requirements or context call for a different approach
• Help managers and leaders navigate complex and sensitive people situations, balancing employee experience, business needs, and appropriate risk management
• Partner with Finance, Legal, Workplace, Recruiting, and other cross-functional teams on regional people matters, as and when required
• Build strong relationships with EMEA leadership and use your understanding of the business to provide thoughtful, commercially aware People advice
• Switch comfortably between tactical execution and strategic business partnership depending on what the business needs
• Help the broader People team stay connected to what is happening across EMEA and ensure the region is well represented in global People priorities

THE SKILLSET YOU’LL BRING:

• You have 5+ years of experience in a broad HRBP, People Partner, or generalist role, ideally in a fast-growing technology company
• Demonstrated experience partnering with GTM leaders and teams, serving as a trusted HR advisor across functions such as Sales, Marketing, Partnerships, RevOps, Customer Success, Support, and Professional Services
• Hands-on experience with UK benefits and HR operations, including managing employee lifecycle events, partnering with vendors, ensuring local compliance, and driving a smooth employee experience.
• You’re a true generalist who enjoys variety and is comfortable operating across People Operations, employee relations, recruiting, workplace/employee experience, and strategic business partnering
• You’re equally comfortable getting into the weeds on a tactical problem and stepping back to advise a senior leader on a broader organisational issue
• You have strong judgement and experience handling sensitive employee relations and performance matters
• You’re comfortable operating with ambiguity and building structure where processes or ownership may not yet be fully defined
• You’re highly proactive and naturally curious, you notice what is happening around you, ask questions, connect dots, and bring issues forward before they become problems
• You have strong business acumen and can understand the needs of the business beyond the People function
• You’re an excellent communicator and relationship builder, able to build trust with everyone from individual employees to senior leaders
• You’re highly organised and able to switch between competing priorities without losing sight of what matters
• You’re collaborative and comfortable working as part of a global People team while independently representing the function in EMEA
• You have experience working across EMEA and a good understanding of UK employment practices; broader European experience is a plus
• You’re based in London and can commit to our hybrid work model (Mon, Tue and Thur on-site)

RETOOL BENEFITS

Retool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page! Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations.

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