DEX Ops VP: End-User IT Lead (EMEA/London)

Sumitomo Mitsui Financial Group, Inc. is seeking a DEX Operations Manager (VP) to lead end-user support across EMEA from London.

You will unify Desktop Support, TechBar and M365 ownership into a single operating model, driving service excellence and data-driven improvements for colleagues across the region. You will manage BAU, incidents, governance, and stakeholder relations while championing agile principles and continuous service improvement.

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