Luxury Spa Membership & Guest Experience Manager

Hotel Indigo & K West Shepherd’s Bush invites a Membership Manager to lead our Spa Reception team and build a thriving member community. You will drive premium service, nurture relationships, and grow memberships while delivering luxury wellness experiences.

You’ll oversee reservations, CRM records, and guest communications, shaping memorable journeys from arrival to departure with a focus on revenue growth and exceptional service.

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