Service Advisor

Service Advisor role for one of the UK’s leading automotive retail groups, working within a busy aftersales department and acting as a key point of contact between customers and the workshop. Great salary, benefits, bonus opportunities and ongoing training available.

Must have the right to work in the UK and a full UK driving licence.

Job type: Permanent / full-time role

Working hours: Monday to Friday, 8am to 6pm OR 7.30am to 5.30pm, Saturday mornings on a rota

Job Reference: 31075

• Competitive basic salary with uncapped performance bonus scheme

• Generous annual leave allowance (33 days including bank holidays, plus holiday purchase scheme)

• Company pension scheme with up to 7% employer matching contributions

• Life Assurance cover and employee vehicle purchase schemes

• Tailored personal development plan with manufacturer-accredited training facilities

• 24/7 access to online GP appointments and wellbeing support services

• Exclusive employee discounts across everyday retail, travel, tech, and gym memberships

• Cycle-to-work scheme and annual paid charity volunteering day

• Previous experience as a Service Advisor, Aftersales Advisor, Customer Service Advisor or similar within the motor trade is essential.

Service Advisor Job role:

• Act as the main contact for customers booking vehicles in for servicing, repairs, MOTs and general aftersales support.

• Listen to customer requirements, accurately record vehicle concerns and pass clear information to the workshop team.

• Prepare job cards, provide progress updates and explain completed work, costs and recommended repairs in a clear and professional way.

• Coordinate service appointments, parts availability and workshop capacity to help ensure an efficient customer journey.

• Support customer satisfaction by resolving queries, handling concerns promptly and maintaining high standards of communication.

If you would like to know more and be considered for the role, or simply want a Job Pack with more details, please apply.

Consultant: Jack Adams – Octane Recruitment

JAOJ

Octane Recruitment is a specialist Automotive and Motor Trade recruitment agency, working with a variety of businesses across the sector.

If you would like to know more about these vacancies or any similar vacancies such as Service Advisor, Aftersales Advisor, Customer Service Advisor, Service Receptionist or Workshop Controller roles, then please get in touch.

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