DDF Case Advisor

DDF Case Advisor

Are you able to plan and organise your own workload?

Have you experience in dealing with the public and able to treat people with empathy and understanding?

Great! This is a great time join a very busy team who offer crucial help and assessments in delivering the work of the Derbyshire Discretionary Fund and the Household Support Fund.

Are you passionate about helping others in times of need?

Join the Derbyshire Discretionary Fund (DDF) team and make a meaningful difference in your community. We are looking for a detail-oriented and empathetic DDF Case Advisor to assess and process applications, ensuring support is provided efficiently and effectively.

What will you be doing?

• Assess applications thoroughly, making independent decisions within policy frameworks.
• Liaise with applicants, support workers, and social care professionals to gather essential information.
• Administer awards and payments, ensuring accurate records and timely processing.
• Offer advice and guidance to applicants, professionals, and internal colleagues.
• Develop and deliver briefings to increase awareness of DDF services.
• Maintain knowledge of welfare benefits and local services to signpost applicants effectively.

About you:

• Strong administrative or financial experience.
• Proven ability to liaise with external agencies and provide excellent customer service.
• Solid IT skills, including proficiency in Microsoft Office.
• Familiarity with welfare benefits systems (desirable).
• Exceptional attention to detail, time management, and organisational skills.
• The ability to communicate sensitively and empathetically with people from diverse backgrounds.

Qualifications Required:

• A-Levels or Level 3 qualifications in a relevant field.
• A DBS will be required for this role.

Why join us?

• Be part of a dynamic team making a tangible difference.
• Flexible working options to suit your lifestyle.
• Opportunities for personal and professional development.
• Salary: £14.04 per hour
• Hours Monday - Friday (phone number removed)hrs

Contract Type: Full-Time, minimum 6-month contract, The role will be based at The Grammar, Heanor, DE75 once the building is completed.

Training will take place at Parkwood AVAO, Alfreton, DE55 for at least 4 weeks. During training, you will be required to attend the office every day. Once training is completed, you will be expected to attend the office at least 3 days per week.

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