Delivery Experience Ops Lead

London Source: WhatJobs
£26,000–£32,000

Shift Group Ltd is seeking an Operations Executive to enhance our customer and driver experience. You will resolve queries via email and phone, investigate issues, and drive quick, satisfactory resolutions across all touchpoints.

You will analyse service trends, propose strategies to reduce repetitive contacts, and collaborate with internal teams to tackle root causes, ensuring high standards of customer satisfaction and timely service.

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Full job description from WhatJobs. Apply for this role →

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