Product Manager in Banking

Описание:

Metro Bank is a relationship-led bank that provides banking services and focuses on building trust through authentic customer connections.

Задачи:

Own the product backlog and delivery roadmap for stores, covering branch and teller operations, cash and cheque transactions, foreign exchange, and in-store customer servicing; Shape solutions for complex, high-volume retail transactions such as cash handling and foreign exchange at the counter; Translate stores domain and platform strategy into squad-level outcomes, priorities, and acceptance criteria for teller session and authentication, cash deposits, and cash exchange journeys; Prioritise work across customer value, business impact, delivery feasibility, technical health, and regulatory requirements; Act as the primary product manager for the stores squad and make timely trade-offs for teller device operations and offline resilience capabilities; Partner with Engineering, Architecture, Operations, Risk, and Compliance to deliver viable, secure, and compliant branch, ATM, and cash-handling solutions; Define and track success metrics covering customer outcomes, teller productivity, operational performance, and time-to-value; Align stores squad delivery with colleague channels, platform, and enterprise priorities; Manage dependencies across other squads and elevate risks or conflicts where required; Use customer insights, data, and operational feedback to redefine in-store servicing, ATM, and cash journeys; Take responsibility for identifying and raising concerns related to customers, colleagues, Metro Bank, and risk.

Требования:

Experience as a Product Manager, Product Owner, or in a similar role; Strong understanding of core banking products and customer journeys; Demonstrable experience delivering products or features in regulated and complex environments, using agentic capability to expedite requirements gathering and refinement; Proven experience delivering solutions into live retail branch environments, including cash handling and foreign exchange; Strong facilitation skills for backlog refinement, planning, and stakeholder alignment sessions; Familiarity with modern digital platforms, APIs, and system integration concepts, particularly branch, teller, and ATM systems; Awareness of regulatory, risk, and control considerations in financial services for stores and branches; Understanding of agile delivery models and product management within them; Excellent communication, prioritisation, trade-off, influencing, and collaboration skills across product, technology, operations, and control functions; Understanding of the risks associated with the role and their implications for Metro Bank and stakeholders; Nice to have: familiarity with agentic tooling.

Условия:

Competitive salary; Discretionary annual bonus; Generous holiday allowance; Attractive pension scheme; Healthcare; Life assurance; Colleague discounts; Training and internal career progression opportunities.

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