Customer Planning Manager (m/f/d)

Just imagine shaping one trusted Amazon demand plan across nine European markets and turning changing retail signals into clear business decisions. Then make it real.

About the role

As our Customer Planning Manager, you'll build an accurate demand and sales forecast for Amazon across nine Western European markets. You'll translate retail, market and business insights into actionable plans, lead the monthly planning cycle, and identify risks and opportunities against business targets. You'll strengthen forecasting with Amazon while supporting product launches and strategic growth initiatives. This is a fixed-term contract until the end of October 2027. This position will be based in our London Hub or our Grasbrunn office near Munich and follows a hybrid working model with three days in the office and up to two days remotely. Relocation support isn't offered for this role.

Required Qualifications

• Built demand forecasts by combining multiple retail data sources and translating them into robust planning assumptions.
• Led sales and operations planning cycles, assessing performance against plan and coordinating decisions across functions.
• Applied advanced Excel skills, including Power Query, Pivot Tables, advanced formulas, scenario modelling, forecasting models or automation.
• Created clear PowerPoint materials that turn complex data into recommendations for senior stakeholders.
• Influenced stakeholder decisions using data-backed recommendations, including situations where teams held different views of the forecast.

Preferred Qualifications

• Used SQL for data extraction, validation or analysis.
• Produced reporting or data visualisations using Power BI.
• Worked directly with external customers on forecasting, planning or related commercial priorities.

What you’ll build

• Own the topline demand plan for Amazon Western Europe across nine markets, turning retail data into clear planning assumptions.
• Drive the monthly sales planning cycle, updating assumptions, identifying performance gaps and coordinating actions.
• Bring marketing activities, retail plans, product launches and market-specific insights into the latest forecast.
• Lead the Amazon forecasting workstream, improving alignment between our plans and Amazon's view of demand.
• Improve forecasting tools and processes to make planning simpler and support faster decisions.
• Support the Key Account Management team with item-level forecasts for new products and key in-season lines.

Life on the team

You’ll join the B2B Western Europe Ecommerce team, connecting topline planning, item-level forecasting and inventory management. We’re collaborative and commercially focused, with a continuous-improvement mindset. Weekly stand-ups and monthly team sessions keep us connected.

What success looks like

You’ll become a trusted owner of the Amazon Western Europe planning process, delivering reliable forecasts and identifying risks and opportunities early. You’ll help strengthen forecasting, reporting and planning efficiency while working closely with Ecommerce leadership, Amazon account and marketing teams, demand planning, Finance and Analytics.

What’s in it for you?

• Family Care Leave - We offer enhanced paid leave options for those important times.
• Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
• Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
• Colleague Discount – We know you’ll love to build, so from day 1 you will qualify for our generous colleague discount.
• Bonus - We do our best work to succeed together. When goals are reached and if eligible, you’ll be rewarded through our bonus scheme.
• Workplace - When you join the team you’ll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do.

We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe.

Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights. Just imagine building your dream career. Then make it real. Our founder Ole Kirk Kristiansen made his first wooden toy in 1932. He persevered against the odds until his business was a success. Constantly innovating, never compromising. Building, rebuilding, and striving for the best. It is this resilience and permanent sense of renewal that drives us forward. We are never still. We will always be creating, inventing, and having fun. Build your career brick by brick and play your part in continuing our mission to "inspire and develop the builders of tomorrow".

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