EOE Research Director

Role Description

The EOE Research Director defines and drives the research agenda for operations, platforms, applications and capabilities to ensure the MSN operating model and tools architecture remain leading edge and steer the EOE roadmap towards higher levels of autonomy

Role Responsibilities

• Define, maintain & execute a research agenda for MSN operations and EOE, aligned with MSN and BU Cloud Software & Services strategy.
• Build relationships with internal and external research partners (e.g. R&D units, industry & standards bodies, MSN partners, analysts).
• Scan and synthesize developments and innovations in operations autonomy and cloud-based operations across the market, industry & standards bodies, hyper-scalers, competitors, and internal R&D into regular actionable intelligence.
• Research for future MSN operating models and AN evolution, and feed concepts and patterns into the MSN operating model and tools roadmap.
• Identify and analyze emerging technologies and methods (excluding AI) that can enhance MSN operations.
• Collaborate with AI Innovation team on the long-term AI and autonomy vision for network operations, including reference models and target maturity levels.
• Bespoke research in support of new offerings or entry into new market segments.
• Deliver clear recommendations on innovations that could be adopted into MSN operating model and tools.
• Support thought leadership and knowledge-sharing activities (e.g. white papers, internal forums, conferences).
• Support MSN’s external positioning as a thought leader in autonomous, AI-driven operations.

Role Authority

• Request information and input from MSN units, product/platform teams to support research requests and activities.
• Build relationships with internal and external research partners (e.g. R&D units, industry and standard bodies, MSN partners, analysts, and hyper-scalers).

Required, Skills, Experience and Qualifications

• Education – University degree in engineering, business, computer science or related field.
• Experience – applied research, innovation or portfolio management, preferably in telecom or technology.
• Skills – solid business and financial acumen; good stakeholder management and communication skills.
• Ability to communicate complex technical findings in a clear, business-relevant way to a variety of audiences.
• Strong analytical skills and attention to detail.
• Strong fluency in English (written and spoken).

Preferred Skills and Experience

• Understanding of managed services, and/or AI and automation in networks.
• An understanding of the Ericsson Operations Engine.
• Adept at using AI for workplace-based productivity.

Behaviors and Competencies

• Self-driven, strong collaboration and leadership.
• Customer and value focused.
• Integrity and resilience.
• Innovative and entrepreneurial.
• Critical thinking, enquiring mind & curiosity.

Working Arrangements

• Office-based for a minimum of 60% of the working week.
• Travel is expected in the range of 10% on average, but can rise to around 20% based upon business need.
• If not based in the UK, a minimum of one week in four will be based in the UK.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer.

Primary country and city: United Kingdom (GB) || Reading

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