Strategic Account Director

• Contracted Office: Reading Office - RG1 1LX

Company Description

Why Babble?

Babble is a Customer Experience-led growth business. As the ultimate Trusted Advisor for cloud-based technologies, we specialize in empowering businesses with the best solutions from the world's leading providers.

We are specialists in:

• Microsoft Modern Work
• Cybersecurity
• Mobile Solutions
• Communications & Connectivity

With thousands of customers, we're just scratching the surface of our potential. Many of our clients currently benefit from one or two of our technologies, presenting an incredible opportunity to introduce them to our full suite of market-leading solutions.

Join us on this exciting journey and let's achieve greatness together!

Join Our Dynamic Team as a Strategic Account Director!

Are you passionate about telecoms? Do you thrive in a fast-paced, innovative environment? At Babble, we're on a mission to to be our customer's most trusted advisor for cloud-based technologies. We're looking for passionate and talented individuals to join our dynamic team. If so, we have the perfect opportunity for you!

What will you be doing?

The purpose of this role is to help support furthergrowth by nourishing, building, and growing theirexisting relationships with some oftheirmost important customers in the small medium-sized business sector (SMB).

Main Accountabilities:

• Enable customers to be more successful through the application of cloud-based technologies and in doing so become their most 'Trusted Advisor'.
• Liaise with your colleagues in specialist roles such Customer Experience, Customer Success and Product/Solution Sales Specialists.
• Createand implementAccount Plans for all strategic accounts with short-term objectives and long-term goals, along with clearly defined steps to reach them.
• Proactively establishing professional and productive relationships with all relevant stakeholders in each Customer account.
• Assessing, clarifying, and validating customer requirements, needs, and goals on a consistent basis.
• Speaking with customer stakeholders on a regular basis to understand their business goals, challenges and opportunities so that you can propose relevant solutions for their organisation.
• Coordinating with colleagues in management, CX, Customer Success and Product/Solution Specialists to ensure customer satisfaction, retention, sales objectives and performance goals are achieved.

Person Specification:

• Ability to helpcustomers understand, invest in and unlock the value of cloud-based technologies relevant to their business
• Ability to provide customers with an efficient and cost-effective source of valued and relevant technologies and services

What else looks good for this role:

• Proactive and motivated to go above and beyond to keep customers happy
• A problem-solving mentality
• Superior communication skills (both written and oral) and comfortable presenting and speaking to senior-level executives
• Outstanding organisational skills and the ability to manage multiple moving parts and accounts simultaneously
• A fast learner that can hit the ground running, hungry to learn the value to customers of the technologies my clientprovides
• An outside of the box thinker with proven experience developing creative solutions to customer's out of the ordinary problems.
• Leadership skills with an empathetic approach – our success is based on our customers' success, so you must be ready to drop everything at a moment's notice to help.

Qualifications

• Prior experience in Account Management, Sales, and/or Marketing in a cloud-technology business
• Experience using CRM platforms such as HubSpot, Sales Force, Gong, etc.

Additional Information

Why work for Babble?

• Public Holidays: 12 paid bank holidays
• Parental Leave: Statutory maternity and paternity leave

The recruitment journey

We want to fill this role quickly, but we want to get the right person. The recruitment process will consist of a screening call. If you proceed past this then you will have an interview over Teamsand possibly a follow up interview and competency testing depending on the role requirements.

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