Harvey Nash's FS Client are looking to bring in a Customer Experience Designer, you will play an important role in an area that meets the needs of significant customers related to a range of products and services and/or manage a customer advisor team over a given area.
Responsibilities
Uncover emerging issues and/or needs and identifies potential causes, related issues, key stakeholders and barriers.
Analys and evaluates the feasibility/relevance of proposals for complex products/services, then develops and amends as necessary with guidance from senior colleagues and/or supervises activities performed by a product development/specialist team.
Develop and/or delivers a plan for significant aspects of a research programme with guidance from senior colleagues.
Identify shortcomings, then suggests and implements improvements to existing business practices, while developing and delivering projects or a workstream within the organisation's change management programme with guidance from senior colleagues.
Take responsibility for implementing a team's formal development framework with guidance from senior colleagues, while informally coaching others throughout the organisation in area of expertise and pursuing and investing in opportunities for own personal development.
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