Genesys Cloud Solutions Consultant
Weybridge
Insight Global are seeking a Genesys Cloud Solutions Consultant for a leading global organisation within the travel and hospitality sector.
You’ll be comfortable working in complex and ambiguous environments, bringing structure to challenging business problems and identifying where AI can deliver genuine valueYou’ll combine strong analytical and consulting skills with a practical understanding of AI, data and technology deliveryWe’re looking for an experienced and confident Lead AI Solutions Consultant who can operate independently, lead through influence and build strong client relationshipsYou’ll be confident working across business, technical and governance teams, challenging assumptions, facilitating decisions and translating AI opportunities into practical, testable and well-governed solutionsSignificant experience in Business Analysis, Solutions Consulting or technology deliveryProven experience delivering AI, ML, GenAI or intelligent automation solutionsStrong client-facing, stakeholder management and facilitation skillsExperience with backlogs, user stories, acceptance criteria and UATProven experience coaching and mentoring other analysts or consultantsExperience supporting AI adoption, change and transition to BAUStrong knowledge of requirements, process modelling and Agile deliveryUnderstanding of AI governance, responsible AI, risk and qualityFamiliarity with Azure DevOps, Jira or similar delivery toolsEligibility for Security ClearanceAbility to translate business needs into practical, testable AI solutionsConsultancy experience and/or experience working directly with clientsExperience in legal, defence, government, public sector or other regulated environmentsExperience on infrastructure, technology, data or transformation projectsProject experience with Microsoft AI technologies, including Microsoft Copilot Studio and/or Microsoft FoundryUnderstanding of AI agent design, prompt engineering and evaluation techniques
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Weybridge
Insight Global are seeking a Genesys Cloud Solutions Consultant for a leading global organisation within the travel and hospitality sector.
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