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Location: 52 Derby Street, Ormskirk, Lancashire, L39 2DF, West Lancashire Borough Council

Salary: £13.63 per hour

DBS Required

This is for a period of 8 weeks which will be reviewed throughout the period. The hours of work are shifts between 8:30 - 16:30, 9:00 - 17:00 and 9:30 - 17:30 Monday to Friday. There are 2 offices based in Ormskirk and Skelmersdale.

• To provide an efficient and streamlined service to customers of West Lancashire Borough Council and be the first point of contact for all service enquiries.
• To provide this service via telephony from the Contact Centre in Ormskirk and face to face from the Customer Service Points in Skelmersdale and Ormskirk.
• To respond to face to face, telephone and electronically delivered queries to the Customer Services section, establishing which service is required and ensuring that customer issues are resolved.
• To liaise and consult with management members and staff within teams to ensure service related queries/issues are dealt with in an efficient and effective manner.
• To support visitor, customers, and colleagues across the Council with the utmost professionalism and with a willingness to learn new processes and systems.
• To interpret queries/problems generated by customers and to act as their advocate in providing appropriate and timely solutions.
• To liaise with other council staff and outside agencies / organisations as necessary.

PLEASE NOTE THIS ROLE IS OFFICE WORKING 5 DAYS A WEEK - NO OPTION FOR HYBRID

STANDARD DBS REQUIRED - 3 YEARS REFERENCES RATHER THAN 2 IS REQUIRED.

£113,565 - £150,569 per annum (Plus 1 additional PA for on call) Grade YM 72

St Helens and Knowsley Teaching Hospitals NHS Trust

St Helens and Knowsley Teaching Hospitals NHS Trust

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