Raylo is seeking a Customer Experience Lead to own the Wow CX standard and oversee the end-to-end NPS programme. You will identify pain points from feedback, justify fixes with clear business cases, and govern CX communications at scale across channels.
You will shape global CX standards as Raylo expands beyond the UK, design structured CX testing, and bring best-in-class insights from across industries to improve customer journeys and outcomes.
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Borehamwood, Hertfordshire
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