UX Designer (12-Month FTC) - Consumer Servicing and Engagement (Payments)

UX Designer (12-Month FTC) - Consumer Servicing and Engagement (Payments)

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Job Title: UX Designer (12-Month FTC)

Location: London

Hours: Full-Time

Duration: 12-Month Fixed-Term Contract

Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our London office.

About the opportunity

We're looking for someone who can work collaboratively alongside a full design team and take full ownership of their design output. They will be confident when presenting their work to stakeholders, and able to adapt designs to reflect their feedback and feedback from user research and usability testing.

This role is part of the Payments team, dedicated to delivering exceptional experiences that make moving money simple and secure for our customers.

Responsibilities

• Skilfully craft the end-to-end user experience, bringing together a cohesive journey step by step, creatively using components from a central design system to figure out the right balance of content and UI (User Interface) elements on screen.
• Bring designs to life with using Figma software.
• Balance business requirements with user needs - you'll be gathering user research and rationale to align stakeholders on individual user needs. You'll know when to diplomatically push back, if necessary, to act on what's right for the customer.
• Be adaptable to the technical constraints of different platforms yet still be able to give guidance on creating the best possible end user experience.
• Advocate customer inclusion - what it means to make an inclusive and accessible design to be used by customers of a wide range of ages, backgrounds and technical abilities.

Requirements

• Demonstrable experience within User Experience design/Interaction Design.
• Strong experience as an Interaction Designer, UX Designer (or possibly from a Visual Design background).
• Full ownership of the Interaction Design project.
• Excellent prototyping and layout skills which you can articulate clearly to internal customers and development teams.
• Comfortable using existing design systems, proactively recommending new ways to improve and extend them to benefit both the project and other designers.
• Ability to interpret quantitative and qualitative research, and how this informs the interaction design process. We have dedicated user research teams supporting designers on real data, providing a great wealth of customer insights.
• Familiarity working in a complex landscape - ideally, you'll have experience in financial services.
• A collaborative mindset to work closely and quickly with a multi-disciplinary team.
• Strong ability to see designs through to delivery - communicating with developers to ensure designs meet specifications and can be used by a broad range of users of all backgrounds, ages and abilities.
• Strong advocacy of customer inclusivity and accessibility.

Benefits

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

About Working For Us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups.

We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

Referral: Referrals increase your chances of interviewing at Lloyds Banking Group by 2x.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Design

Industries: Banking

Ready to start growing with purpose? Apply today and let's create something extraordinary together!

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