Cleaning Account Director

Account Director - Cleaning

Citi Group Portfolio | London & South East

London (E14) with travel across multiple Citi Group locations

Full Time, 40 Hours per Week

Monday to Friday, with flexibility as required

Join a Business That Delivers Service With Care

At Kingdom Services Group, we deliver award-winning service solutions across Security, Cleaning, Recruitment and Training. With over 11,500 colleagues supporting more than 5,000 sites nationwide, we're proud to be one of the UK's leading outsourced service providers.

We\'re looking for an experienced and commercially minded Account Director to lead our prestigious Citi Group Cleaning Portfolio across London and the South East. This is a strategic leadership position responsible for client relationships, service excellence, commercial performance and account growth.

The Opportunity

This role is all about strategic account leadership.

You will act as Kingdom\'s senior representative across the Citi Group contract portfolio, developing trusted client partnerships, driving commercial performance and ensuring best-in-class service delivery through your operational leadership team.

The successful candidate will be highly customer-focused, commercially aware, and passionate about developing people, improving performance and creating long-term customer value.

What You\'ll Be Doing

• Lead the overall account strategy across multiple Citi Group contracts.
• Build and maintain senior-level client relationships, acting as Kingdom\'s primary brand ambassador.
• Ensure outstanding service delivery across all sites through robust operational structures and controls.
• Monitor performance through management information, reporting and service reviews.
• Drive account retention, contract development and strategic growth opportunities.
• Lead commercial reviews, budget management and financial planning activities.
• Support compliance with all relevant legislation, health and safety requirements and Kingdom processes.
• Lead, coach and develop a high-performing management team.
• Promote colleague engagement, wellbeing, recognition and succession planning.
• Drive continuous improvement initiatives across the account portfolio.

What We\'re Looking For

Essential Experience

• Minimum 5 years\' experience in a senior account management, contract management or service leadership role.
• Proven experience managing large customer accounts and multiple service contracts.
• Demonstrable success in leading operational teams and delivering measurable business results.
• Full UK Driving Licence and willingness to travel between locations.
• Ability to pass pre-employment screening including employment checks, references, credit check and right-to-work verification.

Skills & Behaviours

• Strategic account management expertise.
• Commercial and financial acumen.
• Strong stakeholder and client relationship skills.
• Excellent presentation and communication skills.
• Proven leadership and people development capability.
• Data-driven decision-making approach.
• Strong planning, organisational and problem-solving skills.
• Proficiency in Microsoft Office and business systems.

Living Our CARE Values

At Kingdom, our culture is built around four core values:

• Customer First
  You place customers at the centre of every decision and consistently strive for excellence.
• Accountability
  You take ownership, follow through on commitments and deliver results.
• Respect
  You value people, encourage collaboration and treat everyone fairly and professionally.
• Excellence
  You challenge the status quo, seek continuous improvement and always look for better ways of working.

Why Join Kingdom?

• Work on a prestigious, high-profile client account
• Lead multiple contracts across a strategic portfolio
• Be part of an award-winning national organisation
• Career development through Kingdom Academy
• Supportive and values-led culture
• Opportunity to influence service delivery at a strategic level
• Competitive package and long-term career prospects

Apply Today

If you\'re an experienced senior leader with a passion for service excellence, commercial growth and building strong client relationships, we\'d love to hear from you.

Join Kingdom Services Group and help us continue delivering Service with Care .

Kingdom Services Group is an equal opportunities employer. We welcome applications from all suitably qualified candidates regardless of age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

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