People Transformation & Systems Manager

London Source: WhatJobs

£85,000–£115,000

Mountain Warehouse is continuing to evolve and modernise its People function, processes, and systems, with a strong focus on improving colleague experience, operational efficiency, and organisational capability across the business.

We are looking for an experienced People Transformation Manager to support the delivery of strategic and operational change initiatives across the People function. Reporting into the Head of People Transformation, this role will play a key part in coordinating and delivering transformation activity across Core People, Talent Acquisition, Learning & Development, Internal Communications, and People Systems..

The successful candidate will help drive the execution of the People roadmap, ensuring programmes, systems, processes, and stakeholders remain aligned to business priorities and future growth plans.

A key focus of the role will be supporting the continued development and optimisation of our People technology landscape, including Dayforce (HRIS & LXP) and Pinpoint (ATS). While these platforms are already live, there remains significant opportunity to enhance functionality, improve processes, support integrations, and drive adoption across the business.

Key Responsibilities

The role will work closely with People teams, Technology teams, SMEs, third-party partners, and business stakeholders to coordinate change activity, support system enhancements, and help ensure successful delivery of transformation initiatives.

People Transformation & Delivery

Create and coordinate the delivery of the People transformation roadmap and operational improvement initiatives across the People function
Coordinate project plans, timelines, actions, and dependencies across multiple People workstreams
Work closely with the People leadership teams to support prioritisation and delivery of key initiatives
Track progress across programmes and provide regular updates on milestones, risks, and delivery status
Identify opportunities to improve processes, colleague experience, and operational efficiency across People teams
Support the development of consistent project governance, documentation, and delivery approaches across transformation activity

People Systems & Continuous Improvement

Coordinate the ongoing enhancement and optimisation of the People systems landscape, including Dayforce (HRIS & LXP) and Pinpoint (ATS)
Support system enhancement activity, configuration updates, testing, and rollout of new functionality and modules
Work closely with system owners, SMEs, Technology teams, and third-party providers to support implementation and issue resolution activity
Assist with the ongoing improvement of integrations between Dayforce, Pinpoint, and other business systems
Support data quality, reporting improvements, process consistency, and system governance across the People technology landscape
Act as a key point of coordination between operational People teams and technical delivery teams

Change Management & Stakeholder Coordination

Support the delivery of People transformation initiatives from planning through to implementation and adoption
Coordinate stakeholder engagement activity across People, Technology, Payroll, Finance, Retail, and external partners
Support communication and change management activity to help drive successful adoption of new systems, processes, and ways of working
Assist with process mapping, process improvement, and identification of opportunities for greater efficiency and optimisation
Coordinate cross-functional activity across multiple stakeholders, ensuring timelines, risks, and dependencies are effectively managed
Ensure project activity is appropriately documented, communicated, and embedded into operational teams
Support continuous improvement activity by capturing feedback, lessons learned, and evolving business requirements

We would like to meet someone who is

We are looking for someone who is highly organised, collaborative, and comfortable operating in a fast-paced environment with multiple priorities and stakeholders.

You will bring experience in People transformation, systems, or programme delivery, alongside strong stakeholder management and change coordination skills. You will be comfortable working across operational and technical teams and supporting the successful delivery of business change initiatives.

Skills and Experience

Experience in a People Transformation, HR Systems, Programme Delivery, or Change Management role
Experience coordinating cross-functional projects and transformation initiatives
Good understanding of HR / People processes and operational environments
Experience working with HR systems such as Dayforce, Workday, Oracle, or similar platforms
Experience supporting system implementations, enhancements, integrations, or optimisation initiatives
Understanding of HRIS, ATS, LXP, and wider People technology ecosystems
Strong stakeholder management and communication skills
Experience working with third-party vendors, implementation partners, and external stakeholders
Strong organisational skills with the ability to manage multiple priorities simultaneously
Proactive, pragmatic, and delivery-focused approach
Strong problem-solving, coordination, and facilitation skills
Experience within retail or fast-paced multi-site environments would be advantageous