Internal Sales Executive

West Bromwich Source: WhatJobs

£28,000–£30,000

The Best Connection are delighted to be recruiting for an Internal Sales Executive on behalf of our prestigious and well-established client based in West Bromwich.

Location: West Bromwich

Salary: £28,000-£30,000 per annum

Hours: Monday-Friday 08:30-16:30

This is an excellent opportunity for a customer-focused and commercially minded individual to join a supportive and successful team. If you have strong communication skills, enjoy building customer relationships, and thrive in a fast-paced sales environment, we'd love to hear from you.

Key Responsibilities

As an Internal Sales Executive, you will play a vital role in supporting customers and driving sales growth by:

Processing customer orders and monitoring their progress through to dispatch.
Using CRM and ERP systems (currently Salesforce and Infor) to manage orders, inventory checks, customer interactions, credits, and debits.
Building and maintaining strong relationships with customers, external sales teams, and transport providers.
Responding to customer enquiries regarding stock availability, pricing, discounts, and providing first-line technical support where appropriate.
Proactively contacting customers to generate sales opportunities, including re-engaging inactive accounts and promoting current offers.
Preparing and issuing customer quotations.
Supporting the external sales team with account information, quotations, and customer updates.
Organising transport arrangements for non-standard deliveries.
Monitoring deliveries and resolving any issues efficiently, escalating where necessary.
Liaising with internal departments regarding manufacturing, assembly, and product-related queries.
Providing administrative support to the wider UK team.
Undertaking additional duties as required to support business operations.

Candidate requirements:

GCSEs (or equivalent qualifications).
Strong IT skills, including intermediate-level Microsoft Word and Excel.
Previous experience using CRM systems such as Salesforce or Infor (desirable).
Excellent telephone manner and communication skills.
The ability to build rapport and develop strong customer relationships.
Previous office administration experience.
Strong organisational skills with the ability to prioritise workloads effectively.
The ability to work independently and as part of a team.
A proactive attitude with a willingness to go the extra mile.
Flexibility, attention to detail, and a positive approach to continuous improvement.
A willingness to contribute ideas and support business growth.