Junior Consultant

Role Description

Role-Service Desk
Mode-5 Days from Moorgate
Type-Retainer/FTE
Seeking a Junior Consultant with 1 to 3 years of experience in service desk operations proficient in Jira Service Desk and Windows Server support

Job Description

Provide firstlevel support and troubleshooting for service desk requests using Jira Service Desk. Assist in managing and resolving incidents and service requests efficiently. Support Windows Server environments by monitoring and maintaining system health. Collaborate with team members to ensure timely resolution of user issues. Maintain accurate documentation of incidents, service requests and resolutions. Participate in continuous learning to enhance service desk and technical skills.

Roles and Responsibilities

• Utilize Jira Service Desk to log, track and manage service requests and incidents
• Provide timely and effective support to end users via phone, email or ticketing system
• Diagnose and resolve basic hardware, software and network issues related to Windows Server
• Escalate complex issues to higher-level support teams when necessary
• Follow established service desk procedures and workflows to ensure quality service delivery
• Communicate clearly with users to understand their issues and provide appropriate solutions
• Assist in maintaining service desk knowledge base and documentation
• Contribute to team efforts by sharing knowledge and best practices within the service desk family

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