Senior Strategic Partnerships Manager

Why We Exist

The world is moving away from rigid ownership models in favour of more flexible, affordable access. Yet the $1.5 trillion device market has barely moved.

Our mission is to transform how technology is bought, used and reused — creating better outcomes for customers, brands and the planet.

What We’ve Built

Raylo is the subscription infrastructure that enables leading electronics brands, including PlayStation, HP and Dyson, to move from one‑off device sales to recurring subscription programmes that increase conversion, deepen loyalty and capture more lifetime value.

We have over $100M ARR, we’re profitable, growing fast, with over a quarter of a million subscriptions across consumers and small businesses. Customers trust us too, with a 4.5/5 Trustpilot rating from more than 20,000 reviews.

For customers, the experience is simple: subscribe to a device, get support throughout, upgrade when you want, and return it when you’re done. Behind that sits an AI‑powered operating system that executes and manages device subscriptions end to end: credit and fraud decisioning, lifecycle operations, and the financing engine that enables brands to run subscription programmes at scale.

Brands can unlock a powerful new growth engine with Raylo across embedded checkout, Raylo.com and the customer app — converting more DTC customers, reaching subscription‑first demand, and driving repeat upgrades that compound customer lifetime value.

The impact of our circular model is big. We cut emissions per device by around 50% compared to buy‑and‑discard. We’re B Corp certified, backed by Macquarie, NatWest and Channel 4 Ventures, and recognised by Tech Nation’s Future Fifty.

How We Work

AI is changing what small, ambitious teams can build. Companies that embrace it will define the next decade.

Raylo is uniquely placed to benefit. We combine proprietary technology and data with the orchestration of physical assets, operating across credit, fraud, pricing, logistics, refurbishment, resale and customer care. With AI improving every cycle, our moat deepens with scale.

At Raylo, AI is woven into how we work every day. We don’t ration access or hedge our bets. Our people use the best models and tools, and we expect them to do things that weren’t possible a year ago. Processes that used to be good enough are being rebuilt. Teams are replacing spreadsheets with bespoke tooling, and anyone can query our data layer in plain English and get a real answer in seconds.

We give every team their own hackathon: a chance to step back, start with a blank sheet, and ask: if we were starting today, how would we do this?

The more we automate, the more human judgement matters. AI gives people back time, and we expect them to spend it on the things no model can replicate: conversations, trust, craft and team judgement.

We hire to a high bar. You’ll work with people who push you, raise your game and expect you to do the same. We want every person at Raylo to do the best work of their lives, and enjoy doing it.

Our Core Values

Be deeply curious – We thrive on innovation through diverse approaches, views, and people.

Walk in your customer’s shoes – To build the best products and make the best decisions for the long term, we must figure out what our customers need, not just what they want.

Focus and execute – We have a big vision, but we believe in nailing the most important problems first.

Be gritty – Only gritty teams succeed. Our individual ownership, passion, and perseverance mean we’re a team through thick and thin.

The Opportunity

As a Senior Strategic Partnerships Manager you will own and grow Raylo’s commercial relationships with the world’s largest electronics brands, including PlayStation, LG, and others as we expand. The role sits at the heart of how Raylo scales: each of these partnerships represents tens of thousands of incremental subscribers, but only if someone is driving the commercial agenda hard from our side. Your job is to make growth happen. The key pillars of this role are:

Commercial Ownership

Own the commercial performance of your partner portfolio: orders, revenue, share‑of‑wallet, and category expansion
Build bottoms‑up forecasts, identify the levers, and make the case for the investment and trade‑offs needed to deliver
Identify and pursue new commercial opportunities - bundles, embedded checkout, new categories, co‑funded marketing and run them end‑to‑end from idea to launch

Partner Relationships as Forcing Functions

Set the agenda for every partner meeting. Walk in knowing what you need to walk out with - a commitment, a data point, a decision, an unlock
Build relationships across multiple levels of the partner organisation. Don’t depend on one contact
Escalate confidently when partners under‑deliver. Persistence and judgement are non‑negotiable
Run QBRs as commercial milestones, not status updates

Commercial Recommendations and Internal Influence

Bring recommendations to the business, not questions. Lead with your view and the reasoning behind it, then tell us what you need to execute
Use data to make the case, not to report status. Forecasts and performance reads should drive specific asks
Build internal alignment with Finance, Marketing, Product, and leadership around your plans before you take them external
Help define how Raylo runs account management as we scale - cadence, reporting standards, partner playbooks

Performance Management

Track and optimise account KPIs: subscription volume, conversion, revenue per partner, share of category
Report pipeline and forecasts accurately to the Director of Sales and VP Commercial
Maintain commercial documentation and partner intelligence - understand the partner’s business deeply enough to anticipate their constraints and priorities

What We’re Looking For

You’ve owned commercial relationships with partners in complex environments where you had to build the playbook from scratch, not inherit one. You understand what it takes to translate a revenue or ARR target into specific day‑to‑day commercial actions when infrastructure is limited. You’ve led partnership growth end to end: taking an initial relationship and expanding it into a broader, multi‑team commercial partnership. You bring genuine curiosity about what’s actually going on inside your partner’s business, and the conviction to push when you know what needs to happen.

You’ll Succeed with

5–8 years' experience in enterprise partnerships, business development, or B2B commercial roles where you’ve owned a revenue or ARR target and translated it into day‑to‑day actions
Track record of driving growth with enterprise companies or electronic brands - in a scale‑up or startup SaaS environment
Strong commercial rigour: you can model a deal, challenge terms, understand unit economics, and translate them into specific partner asks
A degree level education.

Excellent commercial communication - sharp briefs, confident commercial cases, partner meetings that extract what you need
Self‑starter mentality. You don’t need prescriptive direction - you bring the plan, then refine it with input
Comfortable with ambiguity. You operate well when the playbook hasn’t been written yet, and you contribute to writing it
Deep curiosity. You go one layer deeper than the brief asks for - on numbers, stakeholder context, commercial logic

Opportunities & Benefits

Fast‑track your career – 40% of our employees progress every review cycle (bi‑annually)

Exclusive Raylo device lease for employees

Private Medical Insurance

Stock options for all employees

L&D budget to support the skills you value

Hybrid working model– 3 set days in the London Bridge Office (Monday, Wednesday & Thursday)

33 days off, your way – 25 days + 8 bank holidays with full flexibility to use on the days that mean the most to you

Enhanced maternity, paternity, adoption or shared parental leave, if you’ve been with us for 12 months.

Workplace nursery scheme for major cost savings

Hiring Process

We move quickly and we’ll aim to give you the best candidate experience possible. It starts with a 15‑minute call, no prep needed. If there’s a fit, we move fast, every stage has a purpose, and we’ll tell you what we’re looking for at each one.

If there’s anything we can do to support you through the process, whether that’s adjustments or anything else, please let us know.

*As an FCA‑regulated business, we conduct background checks (DBS and AML) on all successful candidates who are offered a position at Raylo during the onboarding process.

Diversity & Inclusion at Raylo

At Raylo, we celebrate diversity and are committed to creating an inclusive workplace where everyone can thrive. We welcome people of all backgrounds, experiences, and perspectives, believing they make us stronger.

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