IT Business Partner – Go-to-Market (GTM)

We're looking for an IT Business Partner for GTM who will be the single point of accountability between IT and the Go-to-Market organisation, owning the application roadmap and change-order budget for Salesforce and the data/analytics and AI capabilities built on top of it.

The role turns IT from a shared-services back office into an embedded partner that ships what Sales, Renewals, and GTM Strategy need, funds it transparently, and is judged on business outcomes - not tickets closed.

Location & working model: London, Hybrid (flexible)

Responsibilities:

• Own the Salesforce roadmap end-to-end: configuration, integrations (marketing, CPQ, contract systems), and data model integrity.
• Partner with GTM leadership - including regional sales leads and the Global Renewals organisation - to turn priorities into a costed, sequenced change backlog.
• Act as IT's delivery interface into the GTM AI use-case build led by the central AI team: resourcing, environment readiness, and production handover once agents are built.
• Drive accountability for data quality across GTM data, ensuring issues are owned by the business rather than IT.
• Manage the GTM change-order budget and report spend and value delivered monthly.
• Shape solution direction for the business applications in scope, evaluating options and recommending configuration or platform approaches aligned to organizational standards.
• Govern the intake and prioritization of business change requests, assessing business value, feasibility, and risk before committing them to the delivery queue.
• Own the quality and traceability of requirements documentation, validating business acceptance before changes are released into production.

Requirements:

• 8+ years in IT business-partnering, systems ownership, or platform product management, ideally in a PE-owned or high-growth software company.
• Comfortable owning a budget and a change-order backlog - this is a P&L-adjacent, strategic role.
• Data-literate, with a track record of driving accountability for data quality across business stakeholders.
• Direct communicator, comfortable in exec and leadership rooms, able to say no and hold a boundary.
• Direct, hands-on Salesforce administration or platform-ownership experience at scale (Admin/Advanced Admin certification a plus).
• Exposure to AI agent or automation build cycles, and to working alongside a central AI/Data function rather than owning AI delivery directly.
• Proven track record working for a Born-in-the-Cloud or Cloud-Native technology company - must have.

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