Vice President of Professional Services

Circa £180,000 + quarterly bonus + share options

Permanent, full time

Hybrid/Remote, London (around 10% travel)

We're working with a growing, international B2B software business who are looking for a VP of Professional Services to transform how they deliver for their enterprise clients.

You'll report to the COO whilst leading a team, with 2 direct reports, owning every client relationship from pre-sales through to go-live and beyond.

What we expect from the VP of Professional Services:

• Proven experience leading a professional services, consulting or delivery function, with real leadership gravitas
• Evidence of stakeholder management across complex, multi-stakeholder enterprise clients, comfortable in the room with both client executives and solution architects
• Recent evidence of hands-on experience running external client implementations
• Ideally a consulting background (Big Four or strategy house), with experience in retail, ecommerce or consumer tech

What you’ll be doing as VP of Professional Services:

• Joining the pre-sales cycle early to shape scope, cost and stakeholders before contracts are signed
• Personally leading key client relationships and escalations, especially in your first 6-12 months
• Building a repeatable delivery model, with scoping and staffing frameworks to scale from a handful of clients to many
• Growing and mentoring the team, whilst putting AI to work in how you deliver and report
• Circa £180,000 base, plus a quarterly bonus and shares
• Hybrid in London, with around 10% travel
• Generous PTO and a dedicated personal development budget
• Direct reporting to the COO and shaping the function from the ground up

VP of Professional Services

Circa £180,000 + quarterly bonus + share options

Permanent, full time

Hybrid, London (around 10% travel)

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