Business Analyst Global Media Company London

We are partnering with a leading global digital media organisation that delivers engaging content and customer experiences to millions of users worldwide. As part of an exciting period of digital growth and transformation, they are seeking an experienced Business Analyst to join their technology team on a 12-month fixed-term contract .

This role would suit a Business Analyst with a strong background in e-commerce, digital platforms, online customer journeys, and digital product delivery .

The Role

Working closely with stakeholders across product, technology, marketing, commercial and operations teams, you will be responsible for gathering and documenting business requirements, improving digital processes, supporting product enhancements, and ensuring successful delivery of digital initiatives across customer-facing platforms.

You will act as the key link between business and technology teams, helping to translate commercial objectives into clear requirements and user stories while supporting agile delivery practices.

Key Responsibilities

• Gather, analyse and document business requirements for new digital products, platform enhancements and e-commerce initiatives.
• Facilitate stakeholder workshops to understand business objectives, customer needs and operational challenges.
• Produce detailed user stories, process maps, functional requirements and acceptance criteria.
• Work closely with Product Owners, Developers, UX teams and third‑party vendors throughout the delivery lifecycle.
• Support backlog management, sprint planning and prioritisation activities.
• Coordinate User Acceptance Testing (UAT) and ensure solutions meet agreed business requirements.
• Identify risks, dependencies and impacts across projects and communicate these effectively to stakeholders.
• Monitor delivery progress and provide regular updates to key business stakeholders.
• Maintain accurate documentation relating to business processes, requirements and system changes.
• Drive continuous improvement across digital products, processes and customer experiences.

About You

• Proven experience as a Business Analyst within an e-commerce, online retail, digital media, marketplace or digital consumer platform environment .
• Strong understanding of customer journeys, digital products and online user experiences.
• Experience gathering and documenting business and functional requirements.
• Knowledge of Agile delivery methodologies, including backlog management and sprint planning.
• Experience working with web platforms, mobile applications, APIs and system integrations.
• Strong stakeholder management skills with the ability to engage both technical and non‑technical audiences.
• Excellent analytical, problem‑solving and communication skills.
• Comfortable working within a fast‑paced, evolving digital environment.
• Experience within a global digital media, publishing, content, streaming or subscription‑based business.
• Exposure to QA/UAT processes and release management.
• Experience of digital transformation or large‑scale platform enhancement programmes.

What's on Offer?

• Salary of £55,000
• 12 Month Fixed‑Term Contract
• Opportunity to work for a recognised global digital media brand
• Exposure to exciting digital and e‑commerce transformation projects
• Collaborative and innovative working environment

If you're a commercially focused Business Analyst with a strong background in digital and e‑commerce environments and enjoy delivering customer‑centric solutions, we'd love to hear from you.

Equality & Inclusion

Morgan Spencer is committed to equality, diversity and inclusion. We welcome applications from all suitably qualified candidates regardless of background, identity or circumstance.

Confidentiality & GDPR

All applications are handled with the strictest confidentiality and processed in accordance with UK GDPR and data protection legislation. Your personal information will only be used for recruitment purposes and will never be shared without your consent.

Morgan Spencer Limited, registered in England & Wales No: .

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