Customer Service Manager: Fast-Paced Retail Leader

B&M Retail in Glasgow is seeking a Customer Service Manager to lead the front-end team and deliver an outstanding shopping experience for every customer. This is a hands-on, permanent, full-time role requiring flexibility across days, evenings and weekends to keep queues moving and service levels high.

You'll coach staff to handle queries with confidence, maintain cash processes accurately, and push for top customer satisfaction scores in a busy store environment.

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