Venue Office Manager (9-month FTC)

JOB TITLE: Venue Office Manager (Maternity Cover)

DEPARTMENT: Venue & Hospitality

LOCATION: Stamford Bridge

CONTRACT: Fixed TermMaternity Cover – 9 months

JOB FUNCTION: To provide support & administration to the Venue Sales Director and Venue Hospitality team

MAIN RESPONSIBILITIES:

• Manage the Venue Sales Director’s diary, ensuring time is prioritised and utilised effectively.
• Provide regular administrative and operational support to the Venue Management Team, helping to ensure that office processes, projects and day-to-day activities run efficiently.
• Support the Venue Sales Director with ongoing projects, business priorities and ad hoc operational requirements.
• Oversee the administration of the Venue division office, including management support, weekly meetings, purchase orders, expenses, stationery and uniform requests.
• Manage matchday reception team and rotas, ensuring reception areas operate smoothly and consistently deliver a high standard of hospitality.
• Ensure accurate and timely payroll processing for matchday reception team and past players, maintaining payroll records and resolving any discrepancies to ensure all payments are processed correctly and in line with company deadlines.
• Coordinate and book hostesses for matchdays.
• Assist with onboarding and induction plans for new starters
• Manage charity requests relating to signed merchandise and hospitality.
• Monitor and maintain stock levels of matchday collateral, including card for team sheets, itineraries and related materials.
• Support the administration of premium hospitality areas, including Boxes, Mill Suites and the Directors’ Box.

MEASURES OF PERFORMANCE:

• All administration to be completed accurately and efficiently
• Maintain strict confidentiality

PERSON SPECIFICATION:

Experience

• Knowledge of the football landscape
• Excellent verbal and written communication skills
• Understanding of company adjectives
• Experience of using a ticketing platform

Skills and Behaviours:

• Organised and efficient – especially working under pressure
• Confident in client facing situations
• To embody the club’s BLUE behaviours (Brave, Lead, Unity, Edge) in the approach to work and interaction with others
• To adhere to the club’s policies and procedures, including Health & Safety, Financial Authorisation, Confidentiality and GDPR.
• To act as an ambassador for diversity, equality, and inclusion, and demonstrate a positive commitment by treating others fairly in line with our Equality, Diversity & Inclusion Policy and reporting any acts of discrimination through appropriate channels
• To create a safe environment and act to protect all young people and vulnerable adults that are either in your care or attending club premises, and report any concerns to the Safeguarding Lead
• To report any misconduct or suspected misconduct to the HR Department

Our commitment to Equality, Diversity and Inclusion:

At Chelsea we recognise that the diversity of our people is one of our greatest strengths and we are taking positive action to ensure our existing colleagues and job applicants can fully be themselves and bring their own unique experiences and perspectives to Chelsea FC. This means giving full and fair consideration to all applicants regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

If you need reasonable adjustments made to the recruitment process, please reach out to your recruiter, who will be able to advise and support you.

Chelsea FC is fully committed to ensuring the safety and well-being of all children, young people and adults at risk (vulnerable groups). We therefore require all successful applicants to complete a DBS Check prior to starting employment. Depending on the role, successful applicants may also be required to undergo other child protection screening where appropriate.

This Job Description is not intended to be exhaustive; the duties and responsibilities may therefore vary over time according to the changing needs of the Club.

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