Quality Team Admin Support

We have an exciting opportunity for a Quality Team Admin Support to join our Clinical Governance Quality Team at Lexicon House .

WORKING PATTERN

Monday and Thursday (15 hours)

Pay Rate £14.29 per hour

JOB PURPOSE:

To provide efficient administrative and clerical support to the team, helping manage complaints, significant events and related records effectively.

Key Responsibilities

• Provide admin support to the Clinical Governance and Quality Team.
• Handle calls from patients, external agencies and colleagues.
• Log complaints and significant events on Datix.
• Support complaint, incident, audit and trend reporting.
• Liaise with PALS, advocacy services, NHS England, NHS111, professional bodies and the Ombudsman.
• Ensure consent and restricted access requirements are followed.
• Support evidence collation, investigations, SARs and LFPSE uploads.
• Take minutes, provide incident feedback and complete general admin duties.

About You

• Qualifications
• Essential: Level 2 English & Maths (GCSE Grade C or equivalent).
• Experience
• Essential: Experience of dealing with the public.
• Essential: Experience of handling sensitive and confidential data.
• Desirable: Experience of working with NHS complaints framework.
• Desirable: Working in a Healthcare Environment.
• Desirable: Working on Systm1 and Adastra.
• Skills
• Essential: Strong communication skills - written and oral.
• Essential: IT skills Word and Excel.
• Essential: Analytical and investigation skills.
• Essential: Able to handle confidential and sensitive information with the utmost discretion.
• Essential: Accuracy and attention to detail.
• Essential: Able to prioritise and manage own workload/multitask.
• Desirable: Ability to deal with conflict.
• Desirable: Intermediate level of MS preferred.
• Desirable: Working well under pressure.
• Knowledge
• Essential: Knowledge of complaints process.
• Essential: Knowledge of data confidentiality and basic GDPR.
• Desirable: Knowledge of Datix database.
• Desirable: Knowledge of Local Care Direct complaints and significant event processes.
• Desirable: Knowledge of CQC standards and compliance.
• Desirable: Knowledge of Safeguarding processes.
• Desirable: Knowledge of patient safety framework.

About Us

At Local Care Direct, we are proud to be a values-led social enterprise providing essential health and support services across West Yorkshire. Since 2004, our teams have helped people access the right advice, care and support in the right place, at the right time and as close to home as possible.

With around 500 colleagues working across seventeen sites, we deliver services 24 hours a day, 365 days a year, including GP out-of-hours care, urgent treatment centres, walk-in services, a central contact centre, dental assessment and booking, and tailored support for NHS partners.

We are looking for people who share our commitment to honesty, integrity, fairness, consistency, kindness and respect. In return, you will be part of a supportive, inclusive organisation where colleagues are valued and encouraged to make a real difference for patients, partners and local communities.

As part of our team, you will have access to development opportunities, clear progression pathways and a range of employee benefits, including:

• 25 days’ annual leave, plus bank holidays, increasing with service
• Employee Assistance Programme for confidential wellbeing support
• Hybrid and flexible working options, dependent on role
• Access to the Blue Light Card for national discounts

All Locations:

Lexicon Contact Centre, St Georges UTC, Leeds, Wharfedale UTC

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