User Researcher

User Researcher - NHS Screening Services

Inside IR35: £425 per day
Hybrid, field research across Manchester, Hull and Taunton sites
ASAP start - 6 month rolling

We are recruiting an experienced User Researcher to support a complex NHS screening service. This is a detailed, hands-on role involving qualitative research with patients, clinicians and operational teams, including observation of live breast-screening appointments.

The research will cover sensitive and emotionally complex health topics. Due to the nature of the clinical environment and the need to observe breast-screening appointments, this role carries a genuine occupational requirement for the postholder to be a woman.

Role responsibilities

• Plan and conduct qualitative research with patients, clinicians and NHS service teams.
• Observe live screening appointments and research how services operate in practice.
• Explore complex user needs, behaviours and barriers across the screening pathway.
• Analyse detailed research findings and translate evidence into clear recommendations.
• Support difficult product and service decisions with robust user evidence.
• Communicate findings confidently to senior stakeholders and multidisciplinary teams.
• Conduct regular field research at NHS sites across Hull, Taunton and Manchester.
• Maintain appropriate sensitivity, confidentiality and safeguarding throughout the research process.

Key experience and requirements

• Strong hands-on user research experience within NHS or public-sector health services.
• Experience researching complex live services, ideally involving screening, clinical pathways or patient-facing care.
• Strong qualitative research skills across interviews, observation and contextual research.
• Experience working with sensitive health topics or users in emotionally complex circumstances.
• Ability to analyse detailed evidence and support challenging service or product decisions.
• Confident stakeholder engagement, research playback and communication with senior audiences.
• Willingness to travel regularly for in-person research, including occasional overnight stays in Hull.
• Active SC clearance would be beneficial but is not essential.

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