Front of House/ Customer Experience – One City

Front of House/ Customer Experience – One City

Leisure, sport and tourism | Full Time

FRONT OF HOUSE / CUSTOMER EXPERIENCE

Location: Battersea Power Station

One City is looking for a driven, high-energy individual to join our team as Front of House and help deliver our in-studio customer experience.

This role is for those who understand that a high-performance studio requires more than just operational support — it requires focus on atmosphere and brand energy.You’llbe a key part of the “live” environment, helping ensure energy levels are high, aestheticsaresharp, and every brand activation is executed with precision.

KEY RESPONSIBILITIES

The Member Experience

• First Impressions: Deliver everyfirst-timergreeting and studio walkthrough at the highest level — informative, high-energy, and welcoming.
• Instant Communication: Ensure member feedback and on-site queries are dealt with instantly.
• Refuel Management: Support the smoothie bar during your shift, ensuring quality control and speed of service for post-workout nutrition.

Atmosphere & Energy

• Bring the Vibe: Contribute to the energy levels in the studio, keeping them aligned with the One City brand from open to close.
• Events & Collabs: Support studio events, themed classes, and brand collaborations, helping ensure flawless execution andmaximummember engagement.

Operational Excellence

• Precision Standards: Help keep the studios, changing rooms, and communal areas immaculate through regular checks.
• Shift Support:Assistwith opening/closing procedures, making sure the studio is always “performance-ready.”
• Tech Readiness: Ensure all studio equipment and tech are ready for action before every session.

Whatwe’relooking for:

• Energy & Drive: You thrive in a fast-paced environment and bring enthusiasm to every shift.
• Atmosphere Driven: You understand how to influence the energy of a room.
• Organised: You enjoy thelogisticsof a busy floor and juggling multiple tasks.
• Team Player: You take direction well, work well with others, and lead by example in your own corner of the studio.

THE LOGISTICS

Flexibility is Key: Our community moves early and stays late. Shifts can start as early as 5:30am or finish as late as 8:30pm.

WHY ONE CITY?

UNLIMITED One City classes (Run City & Cycle City).

Clear Progression: A direct path for those looking to move into Studio Lead and beyond.

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