Aftercare Coordinator

Job Title: Aftercare Coordinator

Location: Hybrid working with 2 days weekly travel to our Keele office

Hours: 37.5 hours

Rate: £13.41 p/h

Duration: Temporary

What you'll be doing

• Working within our Aftercare department
• Managing inbound associate and client support phone line
• Manage candidates once they start with our client throughout their assignment.
• Support with pre-employment checks
• Payroll and query management via phone and mailbox

What we're looking for

• Previous experience in an administrative, customer contact, coordination, or recruitment role
• Excellent verbal and written communication skills
• Ability to build effective working relationships
• Highly organised, with the ability to manage multiple tasks and meet deadlines
• A team player with a strong customer-service mindset
• Willingness to learn, adaptable, and proactive in approach
• Strong knowledge IT systems such as Microsoft Office (Word, Excel, PowerPoint, Outlook)

Personal attributes

• Strong communicator
• Positive, can-do attitude
• Well organised and detail-oriented
• Collaborative team player
• Able to work with empathy and show resilience

Why join us?

• Be part of a supportive, collaborative Aftercare team
• Gain hands‑on experience across a wide range of administrative tasks.
• Opportunity to grow your career within Customer Experience

The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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