We’re looking for an experienced User Researcher to join a consultancy delivering a major digital programme for a UK government department. You’ll work within a multidisciplinary Agile team, carrying out research throughout the product lifecycle to understand user needs, behaviours and pain points, and turning these findings into actionable insights that shape digital products and services.
The Role
Plan and conduct discovery and evaluative user research
Run user interviews, usability testing and research sessions
Identify and clearly communicate user needs, journeys and pain points
Create personas, user journeys and other research artefacts
Facilitate workshops and research synthesis sessions
Work closely with Product, Design, Development and Delivery teams
Champion user-centred design and accessibility
Requirements
5+ years’ experience as a User Researcher
Strong discovery and usability testing experience
Experience within Agile digital delivery
Confident stakeholder communication and workshop facilitation
GDS / Government / Defence experience beneficial
SC clearance - you must have this already (we cannot put you through it)
This is a UK Eyes Only programme - applicants should be a Sole British Citizen
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