Retail Therapist

Retail Therapist

Department: Retail

Employment Type: Permanent - Full Time

Location: John Lewis, Oxford Street, London

Description

Be part of the beating heart of London’s high street at our flagship ELEMIS counter within John Lewis Oxford Street. This is an exciting opportunity to take ownership of a high-profile location, leading a premium retail environment and delivering exceptional client experiences across both skincare retail and treatments.

At ELEMIS, our people are at the heart of everything we do. Founded in 1989, we are a global British luxury skincare brand and proud B Corp, combining cutting-edge science with natural ingredients to deliver exceptional skincare and spa experiences worldwide.

Our award‑winning products and treatments blend nature’s finest botanicals with advanced scientific innovation, delivering high‑touch luxury experiences that are thoughtfully tailored to each individual. We welcome applicants of all genders, backgrounds, and experiences, and are committed to creating an inclusive environment where everyone can thrive.

As a Retail Therapist at ELEMIS, you’ll deliver exceptional treatment experiences while driving retail performance through expert consultation, product knowledge, and meaningful client connections.

Blending hands‑on expertise with advanced skincare technology, you’ll create personalised, results‑driven experiences that build long‑term loyalty. Every interaction you have will support retention, repeat business, and brand advocacy.

Through touch, experience, and expertise, you’ll bring the ELEMIS brand to life in a way that feels both results‑led and luxurious.

What You Will Do

Deliver exceptional client journeys

• Provide outstanding on- and off-counter treatments with a focus on touch, technique, and visible results
• Create seamless, end-to-end luxury experiences—from consultation through to aftercare
• Ensure every visit feels personalised, welcoming, and memorable

Drive sales through expertise and connection

• Confidently link treatments to tailored product recommendations
• Build, manage, and grow your own loyal client base
• Encourage repeat bookings and long-term skincare journeys
• Take pride in achieving and exceeding personal KPIs

Use advanced consultation and technology

• Conduct in-depth consultations, including HD skin scans
• Analyse skin concerns and build tailored treatment and skincare plans
• Follow up proactively to track progress and maintain client engagement
• Build trust‑based relationships that turn new clients into loyal advocates

Champion product knowledge and brand standards

• Maintain expert knowledge of ELEMIS products, ingredients, and treatments
• Stay up to date with industry trends, innovations, and new launches
• Represent the brand with professionalism, confidence, and authenticity

Create a premium in-store experience

• Maintain exceptional standards in treatment delivery, hygiene, and presentation
• Ensure the counter and treatment areas reflect a luxury environment at all times
• Support events, promotions, and in-store experiences that attract and retain clients

Operate with excellence and sustainability in mind

• Support stock accuracy, merchandising, and operational standards
• Contribute to a high-performing, compliant, and visually elevated counter
• Embed sustainability into daily decisions, helping to reduce waste and environmental impact

Who You Are

• Passionate about skincare, treatments, and delivering exceptional client experiences
• Qualified in Beauty Therapy (Level 2 or equivalent preferred)
• Experienced in luxury retail, spa, or treatment environments
• Confident in consultative selling and building personalised recommendations
• Proven ability to build a loyal client base and drive repeat business
• A strong communicator with a natural talent for building genuine relationships
• Comfortable using (or excited to learn) skincare technology
• Results‑driven, with pride in achieving targets and contributing to team success
• A positive, inclusive team player who values diversity and collaboration

Benefits

• Generous staff discount on ELEMIS products and spa treatments, plus L’OCCITANE Group brands
• Enhanced parental leave policies
• Income Protection and Life Assurance
• 27 days holiday plus your birthday off
• Company pension scheme
• Employee Assistance Programme
• Cycle to Work Scheme, Season Ticket Loan, and service awards
• Structured leadership and product training programmes
• Ongoing development and career progression opportunities
• A supportive, inclusive environment where you can thrive
• The opportunity to make a visible commercial impact

Our People Commitments

Justice, Equity, Diversity and Inclusion are central to our People Strategy. We are committed to building a fair, inclusive and respectful workplace where everyone feels they belong and can thrive.

We embed this commitment through inclusive hiring and progression practices, clear policies that promote equity and zero tolerance for discrimination and regular review of our people data to identify and address gaps in representation and experience. We invest in inclusive leadership, equipping our managers with the skills and accountability to foster psychologically safe, respectful and high‑performing teams.

We provide channels for open dialogue, including confidential Speak Up mechanisms, to ensure concerns can be raised safely and addressed appropriately. Through ongoing learning, inclusive behaviours and shared accountability across all levels of the organisation, we empower our people to be themselves, innovate and fulfil their potential. Together, we belong.

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