Lendable Ltd is hiring a Specialist Vulnerability Agent to provide empathetic, end-to-end support for vulnerable customers across multiple channels. The role combines advocacy, case management and expert guidance for frontline teams to drive better outcomes.
You will identify and assess vulnerability, ensure accurate statuses, and contribute to continuous improvement of processes and knowledge resources, including AI-assisted tools.
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Hounslow, London
Case Management Officer (Disabled Facilities Grants) Housing Adaptation Service 📍 Location: Hounslow, Hybrid Working (2/3 days per week office)…
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