Location: Corby, Northants
Salary: Up to £31k
Hours: 40 hours per week, Monday to Friday 08:30 - 17:00 Hybrid work rota 3 days onsite 2 remote
Join Arvato as a Service Delivery Specialist!
Are you passionate about delivering outstanding client experiences and ensuring service excellence? Arvato is looking for a proactive and customer-focused Service Delivery Specialist to join our team in Corby.
In this role, you'll act as a key link between clients, internal warehouse teams and operational functions, helping to ensure service commitments are met while continuously driving improvements in customer satisfaction and service delivery.
Your tasks
- Manage client relationships and act as a primary point of contact for service-related, logistical and operational queries which will arrise via JIRA tickets and emails.
- Monitor service performance against agreed KPIs and SLAs.
- Investigate and resolve customer issues efficiently and professionally.
- Coordinate with operational and support teams to ensure smooth service delivery.
- Analyse service data and identify opportunities for process improvement.
- Produce customer reports and communicate performance updates.
- Support continuous improvement initiatives and customer projects.
Experience
- Previous experience in customer service, account management, service delivery, or a similar customer-facing role is essential.
- Excellent communication and relationship-building skills.
- Strong organisational skills with the ability to manage multiple priorities.
- Problem-solving mindset with keen attention to detail.
- Good analytical and reporting abilities.
- Proficiency in Microsoft Office applications, particularly Excel.
- Experience within logistics, supply chain, or outsourcing environments is ideally sought.
Additional information
- 25 days annual leave plus 8 bank holidays with the option to purchase up to an additional 5 days
- Pension contribution
- A life assurance policy that pays out 4 x Salary
- Employee Assistance Programme that provides you with confidential support, information, and advice to help you
- Employee Discount Scheme through Benefit Hub
- Free Ample parking
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