Customer Resolution Champion

Bionic Group in London is seeking a Customer Resolution Expert to own the end-to-end customer complaint process. You will assess evidence, determine the best action, and ensure a fair outcome for the consumer while maintaining momentum across multiple cases.

You will report root causes, support improvements to the customer journey, and provide timely updates to complainants. A proactive, empathetic communicator with strong problem‑solving skills will thrive in our hybrid, high‑energy environment.

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