Customer Success Analyst: Issue Resolver & Advocate

West of England Source: WhatJobs
£40,000–£60,000

SBS is seeking a Customer Success Analyst in Yate (Bristol area) for a hybrid role. You will be the primary contact for customer-raised issues, coordinating with Product, Engineering, and CS to investigate, triage, and resolve challenges while providing clear updates to customers.

The role emphasizes proactive communication, trend identification, and continuous service improvement. You will translate complex technical information into understandable updates, ensuring customer confidence.

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Full job description from WhatJobs. Apply for this role →

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