General Manager (FM)

Job Description

Role Title: General Manager

Business Unit: Facilities Management - Small Works

Location: Nationwide, with travel across the UK as required

Role Overview

We are seeking an experienced and commercially drivenGeneral Managerto lead its Small Works business across the UK. This is a key leadership role with full responsibility for the commercial performance, operational delivery, and sustainable growth of a diverse project portfolio.

The successful candidate will be an accomplished leader with a strong background in construction, contract management, and commercial governance. They will have a proven track record of maximising profitability, managing commercial risk, and driving financial performance while maintaining the highest standards of safety, quality, and client satisfaction.

Working closely with Project Managers and the senior leadership team, the General Manager will provide clear commercial direction, robust challenge, and strategic oversight to ensure all projects deliver against financial and operational targets.

What You Will Be Doing:

• Take overall accountability for the commercial performance and profitability of the Small Works business.
• Drive revenue growth, margin improvement, cash generation, and financial predictability across the project portfolio.
• Lead, develop, and manage a team of Project Managers, creating a high-performance culture focused on accountability, commercial awareness, and operational excellence.
• Ensure robust commercial controls are embedded throughout the project lifecycle, including tender review, procurement, forecasting, variation management, cost control, and final account settlement.
• Provide strategic oversight of project financial performance, challenging assumptions and implementing corrective actions where required.
• Manage contractual risk and opportunity, ensuring projects are administered in accordance with contract requirements and company governance procedures.
• Review and approve project forecasts, CVRs, cash flow projections, and business performance reporting, ensuring accuracy and transparency.
• Drive commercial consistency and best practice across all regions, improving efficiency, governance, and profitability.
• Build and maintain strong relationships with clients, consultants, and supply chain partners, acting as a senior point of contact for commercial matters.
• Support business development activities by identifying growth opportunities, securing repeat business, and enhancing client relationships.
• Ensure projects are delivered safely, on programme, to the required quality standards, and in line with agreed commercial objectives.

About You:

• Significant leadership experience within the construction industry, preferably in a multi-project environment.
• Proven track record of delivering strong commercial results, improving margins, and managing business profitability.
• Extensive knowledge of construction contracts, commercial management, procurement, and risk management.
• Strong financial acumen with experience managing budgets, forecasts, cash flow, and project reporting.
• Demonstrable ability to lead, motivate, and develop high-performing operational teams.
• Excellent negotiation, communication, and stakeholder management skills.
• Ability to balance strategic business objectives with hands-on operational leadership.
• Strong understanding of project delivery, construction methodologies, and client management

Desirable

• RICS or CIOB (or working towards)
• Degree in Construction / Engineering
• Strong NEC and JCT contract knowledge
• Strong commercial and financial acumen

Leadership capability

Our benefits:

We put our people first and our benefits package reflects that by offering a comprehensive range of attractive options to help support your career on top of a competitive salary.

• Generous holiday entitlement, increasing with years of service, plus the opportunity to purchase further holidays
• A wide range of corporate discounts
• Cycle to Work schemes
• Comprehensive pension plan
• Competitive family leave policy
• Regular Save as You Earn share purchase scheme
• Private medical scheme options are available for all salaried employees, and our employee assistance programme also provides free 24/7 support to those who need it
• Paid for yearly membership to one recognised professional association relevant to your role

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