Global CX & Operations Strategy Lead

Raylo is seeking a CX leader to own the customer experience alongside and across AI-enabled platforms as we scale from the UK to global markets. You’ll define the standard for Wow CX, govern communications at scale, and drive data-led improvements across NPS, feedback, and journeys, partnering with product, engineering and marketing teams.

Ideal candidates will have 3–7 years in CX/operations roles, a degree in a STEM or analytical discipline, and hands-on experience with marketing automation

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