Deputy Director of Digital Standards and Inclusive Design

Deputy Director of Digital Standards and Inclusive Design

Hybrid, 2 days on site per week in Manchester with travel to London either twice or once per month

Inside IR35, £875 - £985

3 months with scope to extend by a further month

BPSS

We are seeking an experienced and visionary digital leader to join a major public sector organisation as a Deputy Director of Digital Standards & Inclusive Design. This is a high-profile opportunity to shape the future of digital public services, driving innovation, accessibility, service transformation and inclusive design at a national scale.

The Opportunity

This role sits at the heart of digital transformation, leading the evolution of digital standards, accessibility frameworks and service design best practices across a complex public sector environment.

You will work with senior stakeholders across multiple organisations to drive end-to-end service improvements, champion inclusive and accessible digital services, and help create more joined-up, user-centred experiences for citizens.

The successful candidate will influence strategic direction, incubate innovative ideas, pilot new approaches and establish frameworks that improve the quality, accessibility and effectiveness of digital services.

Key Responsibilities

• Lead the development and evolution of digital standards, accessibility frameworks and inclusive design principles.
• Drive end-to-end service transformation initiatives across organisational boundaries.
• Champion user-centred design and service quality improvements.
• Identify opportunities to leverage emerging technologies, including AI-enabled solutions, to improve public service delivery.
• Develop approaches for measuring and improving digital service quality and accessibility.
• Oversee a portfolio of digital products, standards, transformation and accessibility initiatives.
• Build strong partnerships across government, industry, academia, SMEs and innovation communities.
• Promote collaborative, product-led and service-led ways of working.
• Influence senior leaders and key stakeholders to embed best practice in digital delivery and inclusion.
• Pilot and scale innovative approaches that improve citizen outcomes.

Essential Experience

• Significant senior leadership experience within digital transformation, service design or digital government.
• Expertise in digital standards, accessibility and inclusive design.
• A strong track record of leading large-scale service improvement programmes.
• Experience building, motivating and developing multidisciplinary digital teams.
• Deep understanding of end-to-end service delivery and user experience design.
• Proven ability to develop and test innovative ideas within complex environments.
• Outstanding stakeholder management, communication and influencing skills.
• Experience promoting cultures of continuous improvement, experimentation and evidence-based decision making

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