HSBC is recruiting for a GCB7 Complaints Specialist within Escalated Complaints to own and resolve customer complaints across inbound and outbound channels. You will provide clear outcomes to improve the customer journey and support colleagues in delivering superior service.
The role emphasizes listening, calm decision-making, and proactive issue resolution to get it right first time. The position supports Hybrid Working from HSBC Workspaces in locations including Leeds, with a commitment to
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Are you an experienced complaints leader who thrives on resolving complex customer issues, improving processes, and delivering fair customer outcomes?
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