Customer Operations Coordinator

ABOUT US

Apogee is one of the UK's leading managed workplace services providers and part of HP Inc. We are a people-focused business that invests in career development, wellbeing and creating opportunities for our colleagues to grow. Alongside a competitive benefits package, we support professional development, community volunteering, wellbeing initiatives and employee recognition throughout the year.

We are committed to creating an inclusive workplace where everyone feels valued and supported. As a Disability Confident Employer and Armed Forces Covenant Bronze Award holder, we welcome talent from all backgrounds and are passionate about helping people succeed, whether they are taking the next step in their career or returning to work after a break.

JOB DETAILS

We are looking for an organised and customer-focused individual to join our operations team, where you will play a key role in managing customer requests, monitoring stock levels, and coordinating the delivery of essential supplies and services.

• Manage consumable supply requests, orders, fulfilment, and exception handling.
• Work closely with customers to promote best-practice consumables management.
• Analyse device data and reporting to proactively identify customer requirements.
• Validate ad hoc requests for buffer and spare stock.
• Investigate and resolve consumables-related queries and escalations.
• Monitor and report on customer stock levels and consumption trends.
• Support the return and recovery of surplus consumables.
• Use Apogee's remote monitoring tools to improve automation and efficiency.
• Identify opportunities to improve processes and enhance the customer experience.
• Collaborate with customer-facing, technical, logistics, and operational teams to deliver seamless service.

A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week

SKILLS AND EXPERIENCE REQUIRED

• Previous experience in a customer service, operations, supply chain, service delivery, or administrative role.
• Strong Microsoft Excel and Microsoft Office skills.
• Excellent communication skills, both written and verbal.
• Strong organisational skills with the ability to manage multiple priorities.
• Good analytical and problem-solving abilities.
• High attention to detail and accuracy.
• Confidence working with data, reports, and process-driven tasks.

We value candidates with AI literacy - individuals who are curious about technology, comfortable exploring automation, and eager to contribute to a modern, forward-thinking business.

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