Growth Manager - E-Commerce

Growth Manager – eCommerce Industry: Designer toys and collectible pieces

Location: Canary Wharf, London

Job type: Full time Permanent

About POP MART

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well‑established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. Through multiple cross‑border e‑commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

About POP MART Founded in 2010, POP MART is a market‑leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, and designer toy culture evangelism, we have built an integrated platform covering the entire designer toy value chain. Besides our original and iconic IPs such as Molly, Hirono, Skullpanda, and LABUBU, POP MART collaborates with top‑tier toys and lifestyle brands including Disney, Universal Studios, and Sanrio to create collectible art toys featuring their iconic characters. POP MART has established a strong presence across key European markets, including the UK, France, Italy, Netherlands, Germany and Spain. As part of our strategic growth initiatives, we are focused on expanding our retail network into additional high‑potential markets across Europe, continuing to strengthen our brand’s position in the region. For more information, please visit and our LinkedIn Career page.

Benefits POP MART offers our employees:

• Core Health & Protection: Axa Health MetLife Group Assurance
• Wellbeing & Lifestyle: Gym
• Perks & Extras: AON Discounts and Recognition Portal
• Selected POP MART collectibles as appreciation gifts every month
• A structured bonus/commission scheme in line with the company’s and the individual’s performance
• Comprehensive training and development programs
• Regular team social events
• Paid rest breaks

The Role and Candidate

We are looking for a Growth Manager – eCommerce to support the expansion and performance growth of POP MART’s European eCommerce business. This is an exciting opportunity to join at an early stage and play a key role in building and scaling the region’s growth function. As the first dedicated growth hire in Europe, you will work closely with the Head of eCommerce to drive customer acquisition, optimise conversion, improve retention, and build scalable reporting and measurement frameworks. This role spans performance marketing, CRM support, experimentation, analytics, and cross‑functional commercial collaboration.

Responsibilities

• Paid Acquisition Own and manage paid acquisition channels across Google Shopping, Meta, and support collaboration with TikTok agency partners Build, launch, and optimise campaigns with a focus on scalable and efficient growth Develop and scale retargeting campaigns using first‑party audience data from website, app, and CRM platforms Establish baseline CPA and ROAS benchmarks across channels and report on performance weekly Monitor campaign efficiency and continuously test new opportunities for growth and optimisation
• Growth & Experimentation Identify conversion leaks across the customer funnel and work with the tech team to implement fixes and improvements Prioritise experiments and growth initiatives based on expected commercial and revenue impact Support CRM and lifecycle marketing initiatives including EDMs, automations, reactivation, and retention campaigns Collaborate with brand and retail teams to support launch campaigns, drops, and customer engagement activities Suggest SEO and organic growth improvements to maximise website performance and discoverability
• Analytics & Reporting Own GA4 and native site analytics as primary reporting tools Support dashboard development, funnel analysis, event tracking QA, and performance reporting Build weekly growth reports tracking CAC, ROAS, conversion rate, channel contribution, and commercial trends Work closely with the eCommerce Trading team to align performance insights with business priorities Contribute to the relationship and roadmap planning with the Google Analytics agency partner
• Cross‑functional Collaboration Brief creative and content requirements for paid social campaigns, including UGC, product imagery, and campaign assets Collaborate closely with EU merchandising, trading, and regional marketing teams across EU, APAC, and US markets Share learnings, best practices, and align marketing activation windows globally Flag inventory and stock issues that may impact paid media efficiency and trading performance

Required Qualifications

• 3–6 years of hands‑on performance marketing experience, ideally within eCommerce, DTC, or high‑growth consumer brands
• Direct in‑platform experience with at least two of the following: Meta Ads Manager, Google Ads, Google Shopping and TikTok Shopping
• Comfortable using GA4 and performance analytics platforms
• Strong analytical mindset with the ability to translate data into actionable business decisions
• Highly organised and self‑directed, with the ability to manage multiple projects independently
• Experience working cross‑functionally with marketing, creative, trading, retail, and tech teams
• Strong understanding of acquisition, conversion optimisation, retargeting, and customer lifecycle marketing

Desirable but Not Essential

• Experience with CRM or email marketing platforms such as Klaviyo
• Familiarity with attribution tools such as AppsFlyer or similar platforms
• Experience within mobile‑first or app‑led businesses
• Experience working in drop‑driven, limited inventory, or hype‑category eCommerce environments
• Exposure to Amazon Sponsored Products or Seller Central
• Interest in experimentation, emerging technologies, and AI/LLM-enabled workflows

Equal Opportunity Statement

POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary. As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

POP MART is a rising global force in pop culture and entertainment. Our purpose is to celebrate daily moments and inspire through designer toys and fun experiences. Our focus is IP incubation & operations, designer toys & retail, theme parks & experiences, also digital entertainment. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. We manage & represent incredible artists from all over the world. Our roster spans dozens of iconic characters, like MOLLY, DIMOO, SKULLPANDA, THE MONSTERS, HIRONO and more. With our IP characters, we create iconic cross‑overs. Our mission is to light up passion & bring joy around the world. POP MART is not just a brand, it's a galaxy of creative possibilities.

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