InfraView is seeking a Strategic Group Service Desk Manager to own and shape the MSP service desk. You will lead a team of about 17, based mostly in Maidenhead, guiding people, processes, and customer experience as the business grows toward doubling in size.
You will set direction across strategy, performance, automation, and AI, focusing on SLAs, metrics, and continuous improvement. This is a leadership role, not hands-on engineering, requiring MSP know-how and strong stakeholder management to
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West Midlands
Are you an experienced Service Desk Manager / Service Delivery Manager who knows that great IT service is about more than closing tickets?
Birmingham, West Midlands (County)
Confidential Opportunity | Service Delivery Manager | North Birmingham Leading Service Delivery Within a Growing IT / Cloud Services MSP environment…
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