Interim Senior Operations Analyst

TSB | Senior Operations Analyst | Grade D | CIO | Edinburgh | 12 Month Fixed Term Contract

Location: Henry Duncan House - TSB, Edinburgh, United Kingdom

Employment Type: Full time

Contract Type: 12 Month Fixed Term Contract

Job Requisition ID: Req

THE DIFFERENCE YOU MAKE

The role involves monitoring the bank's core business services through industry leading toolsets and the ongoing development of these to ensure that service observability is maximised and continually improved. Inquisitive, problem-solving skills are required as the role involves the triage and reaction to anomalies within our technology to ensure applications, systems, infrastructure & services remain available to our customers and colleagues. You will be a part of a dedicated team of IT Operations Analysts & Snr Analysts who minimise the impact of incidents on business operations and maintain high service availability and performance standards in line with the bank's objectives.

The role involves engagement at all levels within TSB, both IT and business, as well as with the bank's IT suppliers so excellent communications & relationship management skills are key. The role includes responsibility of decision making within the IT Operations team, acting as lead support and directing a team of analysts.

WHAT YOU'LL BRING

• Ideally experience with various technology monitoring including application services, microservices, infrastructure, middleware, networking & mainframe batch.
• Excellent problem-solving abilities to address incidents and service situations of varying complexity.
• Effective communication skills to liaise with stakeholders and coordinate technical recovery teams.
• Proficiency in ITIL service operation processes, particularly operations, incident and problem management (but not essential).
• Understanding of IT operations and infrastructure, including network, server, and application layers (beneficial).
• Knowledge of change management processes to minimise the risk of incident recurrence (beneficial).
• Previous technical exposure to banking related services (e.g. digital banking, ATM, Mainframe, distributed applications, Citrix and payments) (beneficial).

WE VALUE YOUR IMPACT

We have an excellent benefits package which includes:

• Extra 9% of your salary to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
• Variable Pay Award (5% on target) based on company performance.
• Fantastic company pension – TSB contributing up to 13%
• 30 days holidays (plus bank holidays)
• Private Healthcare
• Opportunities to grow your career within a global organisation

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