GEM Partnership in Bristol is seeking a Customer Support Advisor to join a fast-growing SaaS business. You will be the first point of contact for customer inquiries and help users understand our product and services.
You will log and update customer records, assist in setting up accounts, and deliver online training sessions while adhering to SLAs as the company scales. A strong communicator with problem-solving skills and a customer-first attitude is essential to build rapport and support a
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