Operations & Relationship Manager in Liverpool

Job Description

This is a highly visible and varied role where you’ll act as the key point of contact for tenants, stakeholders, service providers, and community partners. You’ll oversee the day-to-day operational management of a portfolio of healthcare properties while championing excellent customer service, regulatory compliance, sustainability initiatives, and community engagement.

Client Details

We’re partnering with a highly respected organisation responsible for managing a portfolio of healthcare and community-focused properties across the UK. They are seeking an Operations & Relationship Manager to play a pivotal role in ensuring their buildings remain safe, compliant, welcoming, and at the heart of the communities they serve.

Description

• Manage the operational performance of a portfolio of healthcare and community facilities.
• Conduct building inspections, health and safety reviews, audits, and compliance checks.
• Monitor hard and soft FM service delivery and drive continuous improvement.
• Lead tenant engagement activities and act as the first point of contact for building users.
• Organise and facilitate stakeholder meetings, inductions, and communication programmes.
• Support fire safety, water hygiene, PAT testing, and wider compliance obligations.
• Coordinate minor works, contractor activities, and operational project support.
• Drive customer satisfaction initiatives and manage feedback, complaints, and service improvements.
• Support sustainability programmes and environmental initiatives.
• Work with local groups and stakeholders to maximise community use and social value across the portfolio.

Profile

• Experience within Facilities Management, Estates Management, Property Management, Building Management, or a similar operational environment.
• Strong customer service and stakeholder management skills.
• Knowledge of health and safety and property compliance requirements.
• Experience managing relationships with tenants, customers, contractors, or service providers.
• Excellent organisational and communication skills.
• A proactive, solutions-focused approach with the ability to manage multiple priorities.
• Confidence presenting information and leading meetings with stakeholders.
• Strong IT and administrative skills, including Microsoft Office and digital systems.

Job Offer

• Join an organisation delivering essential infrastructure that supports local healthcare services.
• Enjoy a broad role with a mix of operational management, compliance, stakeholder engagement, and community-focused initiatives.
• Work within a collaborative and values-driven environment.
• Contribute to sustainability and social value programmes that make a real impact.
• Benefit from regional responsibility with exposure to a diverse property portfolio.
• Be part of an organisation committed to professional development and continuous improvement.

We welcome applications from people of all backgrounds, identities and experiences.

If you require any adjustments or accommodations during the recruitment process, we’ll work with you to ensure you can perform at your best.

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