Warranty & Service Co-ordinator

• Industry manufacturing, Service, Automotive

Description

Warranty & Service Co-ordinator Location: Paneltex Ltd, Somerden Road, Hull, HU9 5PE Salary: From £13.00 per hour DOE Hours: 40 per week. Monday to Friday 09:00 to 17: 3 0

Benefits

• Equivalent of 32 days annual leave (inclusive of Bank Holiday)
• Life Assurance Cover
• On-site Canteen
• Free parking
• Retail Discounts
• Employee Assistance Programme
• Medical Cash Plan
• Site closure over Christmas and New Year

Join Paneltex – where great service keeps things moving.

Paneltex is a world-leading manufacturer of temperature-controlled commercial vehicle bodies and cold storage solutions. As part of the Reefer Group, we’re growing our team and looking for a Warranty & Service Co-ordinator to help deliver the outstanding customer service our customers expect.

This is a fast-paced, hands-on role where you’ll be at the heart of our service operation – managing customer requests, coordinating repairs, arranging parts and keeping customers updated every step of the way.

What you’ll be doing

• Managing service and warranty requests by phone and email.
• Coordinating repair visits with internal teams and external service partners.
• Scheduling jobs and keeping service records, vehicle histories and job sheets accurate .
• Sourcing and arranging delivery of spare parts ahead of service visits.
• Keeping customers informed and resolving issues quickly and professionally.
• Monitoring the service inbox and prioritising urgent call-outs .
• Recording accurate data and identifying recurring issues to help improve our products and service.

What we’re looking for

We’re looking for someone organised, proactive and customer-focused, with excellent communication skills and the ability to stay calm and effective when things get busy. You’ll need a strong eye for detail, good problem-solving skills and the confidence to make decisions and get things moving.

If you enjoy making things happen, solving problems and delivering great customer service, we’d like to hear from you.

Join Paneltex and be part of a business built on innovation, collaboration and putting the customer first.

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