Temporary Customer Service Supervisor - Bristol

Temporary Customer Service Supervisor - Bristol

Location: Bristol

Pay: £17.43 per hour plus holiday pay

Duration: 3 months

Hours: 8am - 4.30pm Monday to Friday

Requirement: Valid DBS Certificate

Start: Immediate availability essential

Available immediately? Looking for a role where you will lead the day-to-day operations of a contact centre, ensuring excellent customer service, strong team performance and the achievement of operational targets. You'll support continuous improvement initiatives while helping to create a positive and collaborative working environment.

What You'll Be Doing

• Leading, coaching, and developing a team to deliver high-quality service.
• Acting as an escalation point for complex customer and application queries.
• Monitoring performance and supporting the achievement of service and quality targets.
• Conducting one-to-ones, appraisals, and regular team meetings
• Handling customer escalations professionally and effectively
• Supporting recruitment, onboarding, and training of new team members
• Identifying and implementing process improvements to enhance operational performance

What We're Looking For

You’ll thrive in this role if you have:

• Previous supervisory or team leadership experience in a customer service or contact centre environment.
• Strong knowledge of customer service best practices.
• Experience coaching and developing staff to improve performance and quality.
• Excellent communication, organisational, and time management skills
• Strong attention to detail and analytical abilities
• Proficient in Microsoft Office and related systems
• A proactive, adaptable, and customer-focused approach with the ability to perform under pressure.

A valid DBS certificate is required as part of the screening process.

Interested?

Please get in touch as soon as possible for more information. You'll be leading a supportive, hardworking, and friendly team.

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